Level 2 Customer Service Diploma Online

Monday, 28 April 2025 02:15:37

International Students can apply

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Level 2 Customer Service Diploma Online

Overview

Level 2 Customer Service Diploma Online

Designed for individuals seeking to enhance their customer service skills, this diploma program covers essential topics such as communication, problem-solving, and conflict resolution. Ideal for entry-level customer service representatives or those looking to advance in their careers, this course provides practical knowledge and strategies to deliver exceptional customer experiences. With a focus on building strong relationships and exceeding customer expectations, learners will develop the skills needed to succeed in a customer-centric environment.


Ready to take your customer service skills to the next level? Enroll now and start your journey towards becoming a customer service expert!

Embark on a rewarding career in customer service with our Level 2 Customer Service Diploma Online. Gain essential skills in communication, problem-solving, and conflict resolution to excel in this dynamic field. This comprehensive course offers flexible online learning and practical training to prepare you for various roles in customer service. From call centers to retail, the opportunities are endless. Stand out to employers with a recognized qualification and enhance your earning potential. Elevate your career prospects and make a positive impact on customer satisfaction. Enroll now to unlock your potential in the fast-paced world of customer service. (11)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Understand customers • Principles of customer service • Understand how to deal with customer queries and complaints • Understand how to handle customer information • Understand how to deliver customer service over the telephone • Understand how to develop customer relationships • Understand how to resolve problems and deliver customer service to challenging customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Support. Secondary keywords: Communication, Problem-solving.
Call Center Agent Handle incoming calls, assist customers with their concerns, and provide information about products or services. Primary keywords: Call Center, Customer Support. Secondary keywords: Communication, Multitasking.
Client Success Specialist Build relationships with clients, understand their needs, and ensure they are satisfied with the products or services. Primary keywords: Client Success, Relationship Management. Secondary keywords: Problem-solving, Communication.
Technical Support Specialist Assist customers with technical issues, troubleshoot problems, and provide solutions related to products or services. Primary keywords: Technical Support, Troubleshooting. Secondary keywords: Problem-solving, Communication.
Customer Experience Coordinator Manage customer interactions, gather feedback, and implement strategies to enhance the overall customer experience. Primary keywords: Customer Experience, Feedback. Secondary keywords: Strategy, Communication.

Key facts about Level 2 Customer Service Diploma Online

The Level 2 Customer Service Diploma Online is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication techniques, and resolving customer complaints.
Upon completion of the diploma, learners will be able to demonstrate proficiency in delivering exceptional customer service, handling challenging situations with confidence, and building strong relationships with customers.
The duration of the Level 2 Customer Service Diploma Online varies depending on the learning pace of the individual, but typically takes around 6-12 months to complete. The course is self-paced, allowing students to study at their convenience and balance their learning with other commitments.
This diploma is highly relevant to a wide range of industries, including retail, hospitality, call centers, and more. Customer service skills are essential in any business that deals with customers, making this qualification valuable for individuals seeking to advance their careers in various sectors.

Why this course?

The Level 2 Customer Service Diploma Online holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. In the UK, 78% of consumers expect consistent customer service across all channels, including online platforms, making it essential for businesses to invest in skilled customer service staff. The Level 2 Customer Service Diploma Online provides learners with the necessary knowledge and skills to excel in this competitive market. With the rise of online shopping and social media, customer service has become more important than ever. Businesses need to ensure they have well-trained staff who can provide excellent customer service both online and offline. The Level 2 Customer Service Diploma Online equips learners with the tools to handle customer inquiries, resolve complaints, and build strong relationships with customers. Overall, the Level 2 Customer Service Diploma Online is a valuable qualification that can open doors to various career opportunities in the ever-evolving customer service industry.

Who should enrol in Level 2 Customer Service Diploma Online?

The ideal audience for the Level 2 Customer Service Diploma Online are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer service roles and want to improve their knowledge and expertise.
According to recent statistics, 85% of UK consumers say that customer service is important when choosing a company to do business with.
By completing this diploma, learners will gain valuable skills in communication, problem-solving, and conflict resolution, making them more competitive in the job market.
Whether you are just starting out in your career or looking to take the next step, the Level 2 Customer Service Diploma Online is the perfect opportunity to upskill and stand out in the industry.