Level 2 Contact Centre Operations course

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International Students can apply

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Level 2 Contact Centre Operations course

Overview

Level 2 Contact Centre Operations Course Overview:

This course is designed for individuals seeking to enhance their skills in Contact Centre Operations. It covers topics such as customer service techniques, communication skills, and problem-solving strategies. Ideal for customer service representatives and call centre agents looking to excel in their roles. Gain practical knowledge and hands-on experience to improve customer satisfaction and efficiency in a contact centre environment.

Ready to take your career to the next level? Enroll now and unlock your potential!

Embark on a transformative journey with our Level 2 Contact Centre Operations course. Gain essential skills in customer service, communication, and problem-solving. Learn to navigate multichannel communication platforms effectively. Unlock a world of opportunities in the fast-paced contact centre industry. Elevate your career prospects with in-demand skills sought after by top employers. Our course offers hands-on training, industry insights, and expert guidance to help you succeed. Join us and become a valuable asset in the dynamic world of customer service. Take the next step towards a rewarding career in contact centre operations. (84)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding the role and responsibilities of a contact centre agent
• Effective communication skills for customer service
• Handling customer inquiries and complaints professionally
• Using contact centre technology and software efficiently
• Time management and prioritization in a fast-paced environment
• Building rapport and relationships with customers
• Resolving conflicts and de-escalating tense situations
• Data protection and confidentiality in contact centre operations
• Teamwork and collaboration within a contact centre setting
• Continuous improvement and professional development in the contact centre industry

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Primary Keywords: Customer Service, Contact Centre, Communication Secondary Keywords: Problem-solving, Client Support As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service over the phone or through online channels.
Technical Support Specialist Primary Keywords: Technical Support, Contact Centre, Troubleshooting Secondary Keywords: IT, Help Desk Technical Support Specialists assist customers with technical issues, provide solutions, and guide them through troubleshooting steps to resolve problems with products or services.
Sales Representative Primary Keywords: Sales, Contact Centre, Customer Acquisition Secondary Keywords: Negotiation, Upselling Sales Representatives engage with potential customers, promote products or services, and close sales deals through effective communication and persuasion techniques.
Quality Assurance Analyst Primary Keywords: Quality Assurance, Contact Centre, Performance Evaluation Secondary Keywords: Compliance, Monitoring Quality Assurance Analysts evaluate customer interactions, monitor agent performance, and ensure adherence to company standards and policies to maintain service quality.
Team Leader Primary Keywords: Team Leader, Contact Centre, Supervision Secondary Keywords: Coaching, Performance Management Team Leaders oversee a team of customer service agents, provide guidance, support, and training, and ensure team performance meets or exceeds targets and objectives.

Key facts about Level 2 Contact Centre Operations course

The Level 2 Contact Centre Operations course is designed to equip individuals with the necessary skills and knowledge to excel in a contact centre environment. Participants will learn how to effectively communicate with customers, handle inquiries, and resolve issues efficiently. The course also covers topics such as customer service techniques, telephone etiquette, and conflict resolution.
The duration of the Level 2 Contact Centre Operations course typically ranges from 6 to 12 weeks, depending on the mode of delivery and the institution offering the program. Participants can expect a combination of theoretical learning and practical exercises to enhance their understanding and application of contact centre operations.
This course is highly relevant to industries that rely on contact centres to provide customer support and service, such as telecommunications, retail, banking, and healthcare. Graduates of the Level 2 Contact Centre Operations course can pursue various roles within contact centres, including customer service representatives, call centre agents, and helpdesk support staff. The skills acquired during the course are transferable and can be applied to a wide range of customer-facing roles.

Why this course?

The Level 2 Contact Centre Operations course holds significant importance in today's market, especially in the UK where the demand for skilled contact centre professionals is on the rise. According to recent statistics, the contact centre industry in the UK employs over 1.3 million people and contributes £26 billion to the economy annually. This highlights the crucial role that contact centres play in customer service and support for businesses across various sectors. With the increasing emphasis on customer experience and satisfaction, companies are constantly seeking well-trained professionals who can effectively handle customer inquiries and provide timely solutions. The Level 2 Contact Centre Operations course equips individuals with the necessary skills and knowledge to excel in this fast-paced industry. From communication techniques to problem-solving strategies, the course covers a wide range of topics that are essential for success in a contact centre environment. By completing this course, learners not only enhance their employability but also open up opportunities for career advancement within the contact centre industry. With the growing demand for skilled professionals in this field, the Level 2 Contact Centre Operations course is a valuable asset for individuals looking to thrive in today's competitive job market.

Who should enrol in Level 2 Contact Centre Operations course?

The ideal audience for the Level 2 Contact Centre Operations course are individuals looking to enhance their customer service skills and advance their career in the contact centre industry. This course is perfect for those who are seeking to improve their communication abilities, problem-solving skills, and overall customer service knowledge.

According to UK-specific statistics, the contact centre industry employs over 1 million people, making it a thriving sector with ample job opportunities. By completing this course, learners can position themselves as valuable assets in this competitive field and increase their chances of securing a rewarding career in customer service.