Level 2 Contact Centre Operations Qualification

Friday, 13 February 2026 03:35:51

International Students can apply

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Level 2 Contact Centre Operations Qualification

Overview

Level 2 Contact Centre Operations Qualification

This qualification is designed for individuals seeking to enhance their skills in customer service and communication within a contact centre environment. It covers topics such as handling customer queries, resolving complaints, and using contact centre technology effectively. Ideal for entry-level contact centre agents or those looking to advance their career in customer service. Gain practical knowledge and skills to excel in a fast-paced and dynamic industry. Take the next step in your career and enroll in this qualification today!

Explore the opportunities that await you!

Embark on a rewarding career in Contact Centre Operations with our Level 2 qualification. Gain essential skills in customer service, communication, and problem-solving. This course equips you with the knowledge to excel in a fast-paced environment, handling inquiries efficiently and professionally. Enhance your career prospects with this industry-recognized qualification, opening doors to various roles in customer service and call center management. Stand out in the competitive job market with practical experience and specialized training. Join us and take the first step towards a successful career in Contact Centre Operations. (23)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate effectively in a contact centre
• Understand the principles of customer service in a contact centre
• Understand how to handle telephone calls in a contact centre
• Understand how to handle written communication in a contact centre
• Understand how to work in a team in a contact centre
• Understand how to use contact centre technology
• Understand how to manage customer feedback in a contact centre
• Understand how to manage customer complaints in a contact centre
• Understand how to manage customer service performance in a contact centre
• Understand how to manage personal performance and development in a contact centre

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service through phone, email, and chat interactions, resolving inquiries and issues efficiently.
Technical Support Specialist Assist customers with technical issues, troubleshooting software and hardware problems to ensure smooth operations.
Sales Support Associate Support sales team by handling customer inquiries, processing orders, and providing product information.
Quality Assurance Analyst Monitor and evaluate customer interactions to ensure adherence to company standards and identify areas for improvement.
Team Leader Supervise a team of contact centre agents, providing guidance, training, and support to achieve performance targets.

Key facts about Level 2 Contact Centre Operations Qualification

The Level 2 Contact Centre Operations Qualification is designed to equip individuals with the necessary skills and knowledge to excel in a contact centre environment. The learning outcomes include understanding customer service principles, effective communication techniques, and problem-solving strategies. Participants will also learn how to use contact centre technology efficiently and handle customer inquiries professionally.
This qualification typically takes around 6-12 months to complete, depending on the learning pace of the individual. The course may involve a combination of classroom sessions, practical exercises, and on-the-job training to ensure a comprehensive understanding of contact centre operations. Assessment methods may include exams, assignments, and practical assessments to evaluate the learner's competency.
The Level 2 Contact Centre Operations Qualification is highly relevant to industries that rely on contact centres to deliver exceptional customer service, such as telecommunications, retail, and financial services. Graduates of this qualification can pursue various roles within contact centres, including customer service representatives, call centre agents, and helpdesk support staff. The skills acquired during the course are transferable and can be applied to a wide range of customer-facing roles.

Why this course?

The Level 2 Contact Centre Operations Qualification holds significant importance in today's market, especially in the UK where the demand for skilled contact centre professionals is on the rise. According to recent statistics, the contact centre industry in the UK employs over 1.3 million people and contributes £26 billion to the economy annually. This highlights the crucial role that contact centres play in the business landscape, making qualifications like Level 2 Contact Centre Operations highly sought after by employers. With the increasing focus on customer experience and satisfaction, companies are looking for well-trained professionals who can effectively handle customer queries and provide exceptional service. The Level 2 Contact Centre Operations Qualification equips individuals with the necessary skills and knowledge to excel in this fast-paced industry. From communication techniques to problem-solving strategies, this qualification covers a wide range of topics that are essential for success in a contact centre environment. By obtaining this qualification, learners not only enhance their job prospects but also contribute to the overall efficiency and effectiveness of contact centre operations. In a competitive market where customer service is a key differentiator, having a Level 2 Contact Centre Operations Qualification can set individuals apart and open up new opportunities for career growth and advancement.

Who should enrol in Level 2 Contact Centre Operations Qualification?

The ideal audience for the Level 2 Contact Centre Operations Qualification are individuals looking to kickstart their career in customer service.
This qualification is perfect for those who want to enhance their communication skills, problem-solving abilities, and customer interaction techniques.
In the UK, the demand for skilled contact centre professionals is on the rise, with over 4% growth in the industry each year.
If you are passionate about helping others, enjoy working in a fast-paced environment, and thrive on providing excellent customer service, this qualification is tailored for you.