Level 2 Certificate in Contact Centre Operations

Sunday, 15 February 2026 08:41:26

International Students can apply

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Level 2 Certificate in Contact Centre Operations

Overview

The Level 2 Certificate in Contact Centre Operations is designed for individuals seeking to enhance their skills in customer service and communication within a contact centre environment. This course covers topics such as handling customer inquiries, resolving complaints, and utilizing technology effectively. Ideal for aspiring customer service representatives and contact centre agents, this qualification equips learners with the knowledge and practical skills needed to excel in a fast-paced and dynamic industry.


Ready to take your customer service career to the next level? Enroll in the Level 2 Certificate in Contact Centre Operations today and unlock new opportunities!

Embark on a rewarding career in customer service with our Level 2 Certificate in Contact Centre Operations. Gain essential skills in communication, problem-solving, and conflict resolution to excel in a fast-paced contact centre environment. This comprehensive course equips you with the knowledge to handle diverse customer queries efficiently and professionally. Enhance your employability and open doors to various job opportunities in the customer service industry. With a recognized qualification, you can pursue roles such as customer service representative, call centre agent, or helpdesk support. Don't miss this chance to kickstart your career and stand out in the competitive job market. (64)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language in a contact centre
• Understand the customer service environment in a contact centre
• Understand how to deliver customer service in a contact centre
• Understand how to handle telephone calls in a contact centre
• Understand how to handle customer contact information in a contact centre
• Understand how to work in a team in a contact centre
• Understand how to use communication technology in a contact centre
• Understand how to manage customer feedback in a contact centre
• Understand how to manage customer problems and complaints in a contact centre
• Understand how to manage customer service performance in a contact centre

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information in a contact center setting.
Call Center Agent Answer incoming calls, make outbound calls, and assist customers with their queries or issues.
Technical Support Specialist Provide technical assistance and support to customers experiencing issues with products or services.
Sales Representative Promote and sell products or services over the phone, handling customer objections and closing sales.
Quality Assurance Analyst Monitor and evaluate customer interactions to ensure adherence to company standards and improve service quality.

Key facts about Level 2 Certificate in Contact Centre Operations

The Level 2 Certificate in Contact Centre Operations is designed to equip individuals with the necessary skills and knowledge to excel in a contact centre environment. The course covers a range of topics, including customer service, communication techniques, and problem-solving strategies. By the end of the program, students will be able to handle customer inquiries effectively, resolve issues efficiently, and contribute to the overall success of a contact centre.
This qualification typically takes around 6 months to complete, depending on the learning pace of the individual. The course is delivered through a combination of classroom-based learning, practical exercises, and work placements in a contact centre setting. Students will have the opportunity to apply their knowledge in real-world scenarios, gaining valuable hands-on experience in the process.
The Level 2 Certificate in Contact Centre Operations is highly relevant to the contact centre industry, as it provides learners with the essential skills and competencies needed to thrive in this fast-paced environment. Graduates of this program are well-equipped to pursue various roles within the contact centre sector, such as customer service representatives, call centre agents, and team leaders. Employers value the practical skills and knowledge gained through this qualification, making graduates highly sought after in the industry.

Why this course?

The Level 2 Certificate in Contact Centre Operations holds significant importance in today's market, especially in the UK where the contact centre industry continues to thrive. According to recent statistics, the contact centre industry in the UK employs over 1.3 million people and contributes £26 billion to the economy annually. This highlights the growing demand for skilled professionals in this sector. Obtaining a Level 2 Certificate in Contact Centre Operations can provide individuals with the necessary skills and knowledge to excel in this competitive industry. The certificate covers essential topics such as customer service, communication skills, and problem-solving techniques, all of which are crucial for success in a contact centre environment. Employers in the UK are increasingly looking for candidates with formal qualifications in contact centre operations, making the Level 2 Certificate a valuable asset for job seekers. With the rise of remote and digital customer service channels, the need for well-trained contact centre professionals is more important than ever. By earning a Level 2 Certificate in Contact Centre Operations, individuals can enhance their career prospects and stand out in a crowded job market. This qualification not only validates their skills and expertise but also equips them with the tools needed to succeed in today's evolving contact centre industry.

Who should enrol in Level 2 Certificate in Contact Centre Operations?

The ideal audience for the Level 2 Certificate in Contact Centre Operations is individuals looking to kickstart their career in customer service.
This course is perfect for those who want to enhance their communication skills and excel in a fast-paced environment.
With over 4% of the UK workforce employed in customer service roles, there is a high demand for skilled professionals in this field.