Inclusive Customer Service Course

Thursday, 19 June 2025 15:38:45

International Students can apply

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Inclusive Customer Service Course

Overview

Inclusive Customer Service Course

Designed for customer service professionals, this course focuses on creating a welcoming and inclusive environment for all customers, including those with diverse backgrounds and abilities. Learn how to communicate effectively, address unconscious biases, and provide exceptional service to every individual. Gain the skills and knowledge needed to foster a culture of inclusivity within your organization and enhance customer satisfaction. Join us in this transformative learning experience and make a positive impact on your customers' experiences.


Ready to elevate your customer service skills? Enroll now and start creating a more inclusive and welcoming environment for all customers!

Looking to enhance your customer service skills? Our Inclusive Customer Service Course is designed to equip you with the knowledge and tools needed to provide exceptional service to all customers, regardless of background or ability. Learn how to create a welcoming and inclusive environment, improve communication skills, and handle challenging situations with empathy and professionalism. With a focus on diversity and inclusion, this course will set you apart in the competitive job market and open up new career opportunities in various industries. Join us today and become a customer service expert who values and respects every customer interaction. (44)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding diversity and inclusion
• Communication skills for diverse customers
• Empathy and active listening
• Handling difficult situations with empathy
• Cultural competency and sensitivity
• Accessibility and accommodation for customers with disabilities
• Unconscious bias awareness
• Creating an inclusive environment
• Respecting and valuing differences
• Conflict resolution in a diverse setting

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information in a manner that is inclusive and accessible to all customers.
Diversity and Inclusion Specialist Develop and implement strategies to promote diversity and inclusion within the organization, including training programs for staff on inclusive customer service practices.
Accessibility Coordinator Ensure that all customer service channels, including websites and communication materials, are accessible to individuals with disabilities and other diverse needs.
Inclusive Marketing Manager Create marketing campaigns that resonate with diverse customer segments and promote the company's commitment to inclusive customer service.
Training and Development Specialist Design and deliver training programs for customer service teams to enhance their skills in providing inclusive and culturally competent service to all customers.

Key facts about Inclusive Customer Service Course

The Inclusive Customer Service Course is designed to equip participants with the knowledge and skills needed to provide exceptional service to a diverse range of customers. The course focuses on understanding and respecting different cultures, backgrounds, and abilities to create a welcoming and inclusive environment for all customers.
Participants will learn how to effectively communicate with customers from various backgrounds, handle challenging situations with empathy and professionalism, and adapt their service approach to meet the unique needs of each individual. By the end of the course, participants will have the tools and confidence to deliver inclusive customer service that fosters positive relationships and enhances customer satisfaction.
The duration of the course is typically one to two days, depending on the depth of content covered and the specific needs of the participants. The course can be delivered in-person or online, making it accessible to a wide range of industries and organizations looking to improve their customer service practices.
This course is relevant to a variety of industries, including retail, hospitality, healthcare, education, and more. In today's diverse and globalized world, providing inclusive customer service is essential for building customer loyalty, attracting new business, and creating a positive reputation for your organization. Investing in inclusive customer service training can lead to increased customer satisfaction, improved employee morale, and a more inclusive and welcoming workplace culture.

Why this course?

In today's market, the significance of an Inclusive Customer Service Course cannot be overstated. With the increasing diversity of customers in the UK, businesses need to ensure that their customer service is inclusive and caters to the needs of all individuals. According to a recent study by the Office for National Statistics, the UK has become more diverse than ever before, with over 14% of the population being from ethnic minority backgrounds. This highlights the importance of businesses being able to provide inclusive customer service to a wide range of customers. An Inclusive Customer Service Course can help businesses train their staff to be more aware of different cultural norms, languages, and communication styles, ultimately leading to better customer satisfaction and loyalty. In fact, research shows that 70% of customers are more likely to recommend a business that they believe provides excellent customer service. By investing in an Inclusive Customer Service Course, businesses can stay ahead of the competition and meet the evolving needs of their customers. In today's market, where customer experience is key, being able to provide inclusive customer service can make all the difference in building a strong and loyal customer base. | UK Diversity Statistics | |------------------------| | Ethnic Minority Population: 14% | | Customer Loyalty Increase: 70% |

Who should enrol in Inclusive Customer Service Course?

The ideal audience for the Inclusive Customer Service Course is individuals working in customer-facing roles, such as customer service representatives, sales associates, and hospitality staff.
This course is perfect for those who want to enhance their customer service skills and learn how to effectively communicate with diverse customers.
In the UK, statistics show that 87% of customers are more likely to do business with companies that offer inclusive customer service.
By taking this course, learners will gain valuable insights on how to provide exceptional service to customers from different backgrounds, abilities, and cultures.
Whether you work in retail, hospitality, or any other customer-facing industry, this course will help you build strong relationships with customers and improve customer satisfaction.