Fast track OfQual Accredited Customer Service Level 2 Course

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International Students can apply

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Fast track OfQual Accredited Customer Service Level 2 Course

Overview

Accelerate your career with our Fast track OfQual Accredited Customer Service Level 2 Course. Designed for individuals seeking to enhance their customer service skills, this course covers essential topics such as communication, problem-solving, and conflict resolution.
Whether you are new to the field or looking to advance in your current role, this course will provide you with the knowledge and tools needed to excel in customer service.
Join us today and take the first step towards becoming a certified customer service professional.
Don't miss out on this opportunity to boost your career prospects. Enroll now!

Enroll in our Fast track OfQual Accredited Customer Service Level 2 Course and fast-track your career in the dynamic world of customer service. This comprehensive program equips you with essential skills to excel in roles such as customer service representative, call center agent, or client relations manager. Gain practical knowledge in handling customer inquiries, resolving complaints, and building strong relationships. With OfQual accreditation, you can trust the quality and recognition of your certification. Stand out in the competitive job market with this valuable qualification. Don't miss this opportunity to boost your career prospects and become a sought-after customer service professional. Sign up today! (36)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the importance of meeting customer needs
• Understand how to manage customer expectations
• Understand the principles of effective communication in customer service
• Understand how to communicate with customers effectively
• Understand the principles of responding to customer problems or complaints
• Understand the importance of teamwork in providing excellent customer service
• Understand the principles of customer service in a business environment
• Understand the importance of personal presentation and behaviour in customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information.
Call Center Agent Answer incoming calls, assist customers with their inquiries, and provide solutions to their issues.
Retail Sales Associate Assist customers in finding products, processing transactions, and providing excellent customer service.
Guest Relations Officer Ensure guests have a positive experience, handle complaints, and provide information about services.
Technical Support Specialist Assist customers with technical issues, troubleshoot problems, and provide solutions over the phone or online.

Key facts about Fast track OfQual Accredited Customer Service Level 2 Course

The Fast track OfQual Accredited Customer Service Level 2 Course is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers essential topics such as understanding customer needs, effective communication techniques, and resolving customer complaints.
Participants can expect to enhance their ability to deliver exceptional customer service, build strong relationships with clients, and handle challenging situations with confidence. By the end of the course, learners will have a solid foundation in customer service principles and practices.
The duration of the Fast track OfQual Accredited Customer Service Level 2 Course is typically short, allowing participants to quickly acquire the necessary skills to succeed in customer service roles. The course is designed to be flexible and convenient, making it ideal for individuals looking to upskill or enhance their career prospects.
The Fast track OfQual Accredited Customer Service Level 2 Course is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and more. Customer service skills are in high demand across various sectors, making this course valuable for individuals seeking to advance their careers in customer-facing roles.
Overall, the Fast track OfQual Accredited Customer Service Level 2 Course offers a comprehensive and practical learning experience that can benefit individuals looking to excel in customer service roles and enhance their professional development.

Why this course?

The Fast track OfQual Accredited Customer Service Level 2 Course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to a recent survey by UK Customer Satisfaction Index, 79% of customers are more likely to make a repeat purchase if they receive good customer service. This highlights the growing demand for skilled customer service professionals who can provide exceptional service and build strong customer relationships. The Fast track OfQual Accredited Customer Service Level 2 Course offers learners the opportunity to develop essential skills and knowledge required to excel in the field of customer service. With modules covering topics such as communication, problem-solving, and customer relationship management, this course equips individuals with the tools needed to deliver outstanding customer service in today's competitive market. By completing this accredited course, professionals can enhance their career prospects and stand out in the job market. Employers are increasingly seeking candidates with recognized qualifications in customer service, making this course a valuable asset for those looking to advance their careers in this field. Overall, the Fast track OfQual Accredited Customer Service Level 2 Course is a key investment for individuals looking to thrive in the dynamic and customer-centric market landscape of today.
Statistic Percentage
Customers likely to make repeat purchase with good customer service 79%

Who should enrol in Fast track OfQual Accredited Customer Service Level 2 Course?

The ideal audience for the Fast track OfQual Accredited Customer Service Level 2 Course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who want to improve their communication, problem-solving, and interpersonal skills to excel in customer-facing roles.
With customer service being a vital aspect of businesses in the UK, this course is ideal for anyone seeking to gain a competitive edge in the job market.
Whether you are a recent graduate, a career changer, or someone looking to upskill, this course will provide you with the necessary knowledge and qualifications to succeed in the customer service industry.