Fast track Level 2 Diploma in Customer Service course online

Monday, 28 April 2025 02:09:37

International Students can apply

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Fast track Level 2 Diploma in Customer Service course online

Overview

The Fast track Level 2 Diploma in Customer Service course online is designed for individuals seeking to enhance their customer service skills and advance their career in the field. This comprehensive program covers key topics such as communication, problem-solving, and customer relationship management. Ideal for aspiring customer service professionals or those looking to upskill, this course offers a convenient and flexible learning experience. Gain practical knowledge and industry-relevant skills to excel in a customer-centric role. Take the next step in your career and enroll in the Fast track Level 2 Diploma in Customer Service course today!

Embark on a transformative journey with our Fast track Level 2 Diploma in Customer Service course online. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive program offers flexible learning options, allowing you to study at your own pace. Upon completion, unlock a myriad of career prospects in various industries, from retail to hospitality. Stand out to employers with a recognized qualification and enhance your earning potential. Join our supportive online community and receive expert guidance every step of the way. Elevate your customer service career today! (11)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Demonstrate understanding of customer service
• Demonstrate understanding of the rules that impact on improvements in customer service
• Demonstrate understanding of the customer service environment
• Demonstrate understanding of working in a customer service team
• Demonstrate understanding of the customer service process
• Demonstrate understanding of the customer service delivery
• Demonstrate understanding of the customer service environment
• Demonstrate understanding of the customer service process

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service by addressing inquiries, resolving complaints, and processing orders efficiently.
Client Relations Specialist Build and maintain relationships with clients to ensure their satisfaction and loyalty to the company.
Sales Support Coordinator Assist the sales team by providing administrative support, managing customer inquiries, and coordinating sales activities.
Customer Experience Manager Oversee the customer service department, develop strategies to enhance customer experience, and monitor customer feedback.
Technical Support Specialist Provide technical assistance to customers, troubleshoot issues, and offer solutions to ensure customer satisfaction.

Key facts about Fast track Level 2 Diploma in Customer Service course online

The Fast track Level 2 Diploma in Customer Service course online is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, problem-solving skills, and building positive relationships with customers.
This course typically has a duration of 6-12 months, depending on the pace of study and individual commitments. Students can access course materials and complete assignments at their own convenience, making it ideal for working professionals looking to upskill in customer service.
The Fast track Level 2 Diploma in Customer Service is highly relevant to various industries, including retail, hospitality, call centers, and e-commerce. Employers value candidates with a strong foundation in customer service, making this qualification a valuable asset for career advancement and job opportunities.
Overall, this online course provides a comprehensive understanding of customer service principles and practices, preparing individuals to deliver exceptional service and enhance customer satisfaction. With industry-relevant content and practical skills development, graduates of this diploma program are well-equipped to succeed in diverse customer service roles.

Why this course?

The Fast track Level 2 Diploma in Customer Service course online holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. The course provides learners with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In a competitive market, businesses are increasingly focusing on delivering exceptional customer service to retain existing customers and attract new ones. This has created a high demand for qualified customer service professionals who can meet these expectations. By completing the Fast track Level 2 Diploma in Customer Service course online, individuals can enhance their career prospects and stand out in the job market. Employers value candidates with relevant qualifications and practical experience in customer service, making this course a valuable asset for professionals looking to advance their careers in this field. [table style="border-collapse: collapse; border: 1px solid black;"] [tr] [td]Statistic[/td] [td]Percentage[/td] [/tr] [tr] [td]Consumers who switched to a competitor due to poor customer experience[/td] [td]89%[/td] [/tr] [/table]

Who should enrol in Fast track Level 2 Diploma in Customer Service course online?

The ideal audience for the Fast track Level 2 Diploma in Customer Service course online are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles or aspiring to do so, as it provides essential training in communication, problem-solving, and customer satisfaction.
With customer service being a vital aspect of businesses in the UK, this course is designed to meet the demands of the industry and help learners stand out in a competitive job market.