Fast track L2 Customer Service Diploma

Monday, 28 April 2025 02:11:03

International Students can apply

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Fast track L2 Customer Service Diploma

Overview

Fast track L2 Customer Service Diploma is designed for individuals seeking to enhance their customer service skills and advance their career in the service industry. This comprehensive program covers key topics such as communication, problem-solving, and conflict resolution, equipping learners with the tools to excel in customer-facing roles.

Targeted towards aspiring customer service professionals and current employees looking to upskill, this diploma offers a fast-paced and practical learning experience. With a focus on real-world scenarios and hands-on training, students will develop the confidence and expertise needed to deliver exceptional customer service.

Take the next step in your career with Fast track L2 Customer Service Diploma and unlock new opportunities in the dynamic field of customer service.

Looking to fast track your career in customer service? The Fast track L2 Customer Service Diploma is the perfect choice for individuals seeking to enhance their skills and advance in the field. This comprehensive program offers a blend of theoretical knowledge and practical training, equipping you with the tools needed to excel in various customer service roles. Upon completion, you'll be prepared for a range of career prospects, including customer service representative, client relations manager, and customer experience specialist. Stand out in the competitive job market with this accredited diploma, designed to give you a competitive edge in the industry. (15)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Demonstrate understanding of customer service
• Demonstrate understanding of the rules that impact on improvements in customer service
• Demonstrate understanding of the customer service environment
• Demonstrate understanding of working in a customer service environment
• Demonstrate understanding of the principles of customer service
• Demonstrate understanding of the customer service process
• Demonstrate understanding of the customer service role

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Support Specialist Provide timely and effective customer service through various channels such as phone, email, and chat. Resolve customer inquiries and issues to ensure customer satisfaction.
Technical Support Representative Assist customers with technical issues related to products or services. Troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams.
Client Success Manager Build and maintain strong relationships with clients to ensure their success and satisfaction. Provide ongoing support, training, and guidance to help clients achieve their goals.
Customer Experience Analyst Analyze customer feedback and data to identify trends, patterns, and areas for improvement in the customer experience. Develop strategies to enhance customer satisfaction and loyalty.
Sales Support Specialist Assist the sales team with customer inquiries, order processing, and account management. Provide product information, pricing details, and support to help close sales deals.

Key facts about Fast track L2 Customer Service Diploma

The Fast track L2 Customer Service Diploma is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in the customer service industry. The course covers a wide range of topics, including communication techniques, problem-solving strategies, and conflict resolution skills.
Upon completion of the diploma, students will be able to effectively handle customer inquiries, complaints, and feedback, ensuring a positive customer experience. They will also develop strong interpersonal skills and the ability to work efficiently in a fast-paced environment.
The duration of the Fast track L2 Customer Service Diploma varies depending on the institution offering the program, but typically ranges from 6 to 12 months. The course may be delivered through a combination of in-person classes, online modules, and practical training sessions.
This diploma is highly relevant to a variety of industries, including retail, hospitality, healthcare, and telecommunications. Graduates of the program can pursue careers as customer service representatives, call center agents, client relations specialists, and more. The skills acquired through this diploma are in high demand, making it a valuable qualification for individuals seeking to advance their careers in customer service.

Why this course?

The Fast track L2 Customer Service Diploma holds immense significance in today's market, especially in the UK where customer service is a key differentiator for businesses. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the critical need for well-trained customer service professionals. The diploma equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, all of which are in high demand in the current market. In fact, 75% of UK consumers believe that good customer service is a crucial factor in their choice of brand or company. By completing the Fast track L2 Customer Service Diploma, professionals can enhance their career prospects and stand out in a competitive job market. Employers are increasingly seeking candidates with strong customer service skills, making this qualification highly valuable in today's industry landscape. Overall, the Fast track L2 Customer Service Diploma not only meets the current needs of the market but also prepares individuals for future trends in customer service excellence. With the right training and qualifications, professionals can excel in their roles and contribute to the success of their organizations.
UK Customer Service Stats
89% of consumers switch to competitors after poor experience
75% of UK consumers value good customer service in brand choice

Who should enrol in Fast track L2 Customer Service Diploma?

The ideal audience for the Fast track L2 Customer Service Diploma is individuals looking to enhance their customer service skills and advance their career in the UK.
This diploma is perfect for those who are currently working in customer service roles and want to upskill to improve their job prospects.
With 87% of UK consumers stating that good customer service influences their loyalty to a brand, this qualification is essential for anyone wanting to excel in the industry.
Whether you are a recent school leaver or looking to change careers, this diploma will provide you with the necessary skills and knowledge to succeed in the competitive customer service sector.