Fast track Contact Centre Operations course

Saturday, 14 February 2026 08:39:27

International Students can apply

Apply Now     Viewbook

Fast track Contact Centre Operations course

Overview

Fast track Contact Centre Operations course

Designed for aspiring call center professionals, this course equips learners with essential skills in customer service, communication, and problem-solving.

Targeting individuals seeking to excel in high-pressure environments, the program covers topics such as call handling techniques, conflict resolution, and performance metrics.

Join us to fast-track your career in the dynamic contact center industry and stand out as a top performer.


Ready to elevate your skills and advance your career? Enroll now and unlock your potential!

Looking to fast track your career in contact centre operations? Our Fast track Contact Centre Operations course is designed to equip you with the essential skills and knowledge needed to excel in this dynamic industry. Gain hands-on experience in customer service, communication, and problem-solving, preparing you for a successful career in contact centre management. With a focus on efficiency and quality service delivery, this course will set you apart from the competition. Unlock lucrative career prospects in customer service management, team leadership, and operations. Enroll now and take the first step towards a rewarding career in contact centre operations. (16)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Introduction to Contact Centre Operations
• Customer Service Skills
• Communication Techniques
• Call Handling Best Practices
• Problem-Solving Strategies
• Technology and Tools in Contact Centres
• Managing Stress and Burnout
• Quality Assurance and Monitoring
• Teamwork and Collaboration
• Performance Metrics and KPIs

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Primary Keywords: Customer Service, Contact Centre, Communication. Secondary Keywords: Problem-solving, Multitasking, Client Interaction. Responsible for handling customer inquiries, resolving issues, and providing exceptional service over the phone or online.
Call Center Supervisor Primary Keywords: Call Center, Supervisor, Team Management. Secondary Keywords: Performance Metrics, Training, Quality Assurance. Oversees a team of customer service representatives, monitors call center operations, and ensures service levels are met.
Quality Assurance Analyst Primary Keywords: Quality Assurance, Analyst, Contact Centre. Secondary Keywords: Monitoring, Evaluation, Process Improvement. Evaluates customer interactions, identifies areas for improvement, and implements quality standards to enhance customer satisfaction.
Technical Support Specialist Primary Keywords: Technical Support, Specialist, Troubleshooting. Secondary Keywords: IT, Software, Hardware. Assists customers with technical issues, troubleshoots software or hardware problems, and provides solutions to ensure smooth operations.
Sales Representative Primary Keywords: Sales, Representative, Contact Centre. Secondary Keywords: Product Knowledge, Upselling, Customer Acquisition. Engages with customers to promote products or services, drives sales, and meets revenue targets through effective communication and persuasion.

Key facts about Fast track Contact Centre Operations course

The Fast track Contact Centre Operations course is designed to equip individuals with the necessary skills and knowledge to excel in the contact centre industry. Participants will learn about customer service best practices, communication techniques, and problem-solving strategies to effectively handle customer inquiries and complaints.
This course typically lasts for a duration of 2-3 months, depending on the institution offering the program. It includes both theoretical learning and practical training to ensure participants are well-prepared for the demands of a contact centre environment.
Upon completion of the Fast track Contact Centre Operations course, participants can expect to have a solid understanding of contact centre operations, customer relationship management, and performance metrics. They will also develop essential skills such as active listening, conflict resolution, and time management, which are highly valued in the industry.
The Fast track Contact Centre Operations course is highly relevant to individuals seeking employment in contact centres, customer service roles, or related fields. It provides a comprehensive overview of the industry and equips participants with the necessary skills to succeed in a fast-paced and dynamic work environment. Graduates of this course are well-positioned to pursue various career opportunities in the contact centre industry.

Why this course?

The Fast track Contact Centre Operations course is of utmost significance in today's market due to the increasing demand for skilled professionals in the contact centre industry. In the UK alone, the contact centre sector employs over 1.3 million people, contributing significantly to the economy. According to recent statistics, the industry is expected to grow even further, creating more job opportunities for individuals with the right skill set. By enrolling in the Fast track Contact Centre Operations course, learners can acquire essential skills such as customer service, communication, problem-solving, and technology proficiency. These skills are highly sought after by employers in the contact centre industry, making graduates of this course highly desirable candidates for various job roles. Moreover, with the rise of remote work and virtual customer service, professionals with expertise in contact centre operations are in high demand. The Fast track Contact Centre Operations course equips learners with the knowledge and skills needed to excel in this evolving industry, making it a valuable investment for both individuals looking to start a career in contact centres and professionals seeking to advance their skills.

Who should enrol in Fast track Contact Centre Operations course?

The ideal audience for the Fast track Contact Centre Operations course are individuals looking to enhance their customer service skills and advance their career in the contact centre industry. This course is perfect for customer service representatives, call centre agents, and contact centre managers who want to improve their efficiency and effectiveness in handling customer inquiries and resolving issues.

According to UK-specific statistics, the contact centre industry employs over 1 million people, making it a thriving sector with ample opportunities for career growth. By enrolling in this course, you will gain the necessary skills and knowledge to excel in this fast-paced environment and stand out as a top performer in the industry.