Diploma in Customer Care Management NVQ Level 3

Tuesday, 17 February 2026 11:46:58

International Students can apply

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Diploma in Customer Care Management NVQ Level 3

Overview

The Diploma in Customer Care Management NVQ Level 3 is designed to equip individuals with the skills and knowledge needed to excel in customer service roles. This qualification is ideal for those looking to enhance their customer care skills and advance their career in the service industry.
Through a combination of theoretical learning and practical experience, learners will develop expertise in handling customer inquiries, resolving complaints, and building strong relationships with clients.
Join us on this journey to become a customer care expert and take your career to new heights.
Explore the Diploma in Customer Care Management NVQ Level 3 today!

Embark on a rewarding journey with our Diploma in Customer Care Management NVQ Level 3 program. Gain essential skills in customer service, communication, and problem-solving to excel in the dynamic world of customer care. This comprehensive course offers hands-on training, industry insights, and practical experience to enhance your career prospects. Stand out in the competitive job market with a recognized qualification that showcases your expertise in customer relationship management and customer satisfaction. Elevate your professional profile and unlock exciting opportunities in various sectors. Enroll today and take the first step towards a successful career in customer care management. (16)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Develop customer relationships
• Resolve customer problems
• Monitor and solve customer service problems
• Manage customer service performance
• Organize the delivery of reliable customer service
• Promote continuous improvement in customer service
• Develop customer service plans
• Manage customer service operations
• Lead a team to improve customer service
• Monitor and solve customer service problems

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information. Primary keywords: Customer Service, Inquiries, Complaints. Secondary keywords: Communication, Problem-solving.
Client Relations Manager Build and maintain relationships with clients, ensuring their needs are met and addressing any concerns. Primary keywords: Client Relations, Relationships, Needs. Secondary keywords: Communication, Problem-solving.
Customer Experience Specialist Focus on improving customer satisfaction by analyzing feedback, implementing changes, and enhancing overall experience. Primary keywords: Customer Experience, Satisfaction, Feedback. Secondary keywords: Analysis, Implementation.
Sales Support Coordinator Assist sales team with order processing, tracking shipments, and providing support to customers throughout the sales process. Primary keywords: Sales Support, Order Processing, Shipments. Secondary keywords: Coordination, Customer Support.
Customer Success Manager Work closely with customers to ensure they are achieving their desired outcomes with the product or service, and address any issues that may arise. Primary keywords: Customer Success, Outcomes, Issues. Secondary keywords: Relationship Management, Problem-solving.

Key facts about Diploma in Customer Care Management NVQ Level 3

The Diploma in Customer Care Management NVQ Level 3 is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this program include understanding customer needs, resolving complaints effectively, and implementing strategies to enhance customer satisfaction.
This diploma typically takes around 12-18 months to complete, depending on the individual's pace of study. The course is structured to provide a comprehensive understanding of customer care principles and practices, with a focus on practical application in real-world scenarios.
The qualification is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and telecommunications. Graduates of this program can pursue various roles such as customer service manager, client relations specialist, or customer experience coordinator.
Overall, the Diploma in Customer Care Management NVQ Level 3 offers a valuable opportunity for individuals looking to advance their career in customer service and enhance their ability to deliver exceptional customer experiences.

Why this course?

The Diploma in Customer Care Management NVQ Level 3 holds significant importance in today's market, especially in the UK where customer service is a key differentiator for businesses. According to a recent survey by the Institute of Customer Service, 76% of UK consumers say customer service is a key factor in their choice of retailer. This highlights the growing demand for skilled professionals who can effectively manage customer interactions and enhance overall satisfaction. The NVQ Level 3 qualification provides learners with the necessary skills and knowledge to excel in customer care roles, including handling complaints, resolving conflicts, and delivering exceptional service. In a competitive market where customer loyalty is crucial, having a Diploma in Customer Care Management can set individuals apart from their peers and open up new career opportunities. Employers are increasingly looking for candidates with formal qualifications in customer care management, as it demonstrates a commitment to excellence and a strong understanding of customer service principles. By obtaining this qualification, professionals can enhance their credibility and marketability in the industry, ultimately leading to greater job prospects and career advancement.

Who should enrol in Diploma in Customer Care Management NVQ Level 3?

The ideal audience for the Diploma in Customer Care Management NVQ Level 3 are individuals who are passionate about providing exceptional customer service.
This qualification is perfect for those looking to advance their career in customer care and enhance their skills in handling customer interactions effectively.
With customer service being a vital aspect of businesses in the UK, this course is particularly beneficial for individuals seeking employment in industries such as retail, hospitality, and call centers.
According to recent statistics, 78% of UK consumers say that good customer service plays a significant role in their loyalty to a brand, highlighting the importance of having well-trained customer care professionals.