Customer Service RQF Level 2

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International Students can apply

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Customer Service RQF Level 2

Overview

Customer Service RQF Level 2

Designed for individuals seeking to enhance their customer service skills, this qualification focuses on developing effective communication, problem-solving, and conflict resolution abilities. Ideal for frontline staff in retail, hospitality, or call center roles, it equips learners with the tools to deliver exceptional customer experiences and build strong relationships. Through practical training and assessment, participants will gain a deeper understanding of customer needs and expectations, ultimately improving customer satisfaction and loyalty. Take the next step in your career and enroll in Customer Service RQF Level 2 today!

Explore the world of customer service and unlock new opportunities!

Customer Service RQF Level 2 is your gateway to a rewarding career in the dynamic world of customer service. This comprehensive course equips you with essential skills to excel in roles such as customer service representative, call center agent, or retail associate. Gain a deep understanding of customer needs, effective communication techniques, and problem-solving strategies. With practical training and industry-relevant assessments, you'll be ready to provide exceptional service and enhance customer satisfaction. Elevate your career prospects with this recognized qualification, opening doors to diverse opportunities in various sectors. Enroll now and embark on a fulfilling journey towards professional success. (25)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customers in writing or electronically
• Use customer service as a competitive tool
• Follow the rules to develop customer relationships
• Deal with customers across a language divide

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information. Primary keywords: Customer Service, Inquiries, Complaints. Secondary keywords: Product Information, Resolution.
Call Center Agent Answer incoming calls, assist customers with their inquiries, and escalate issues as needed. Primary keywords: Call Center, Inquiries, Escalation. Secondary keywords: Assistance, Communication.
Retail Sales Associate Provide customer service, assist with product selection, and process transactions in a retail setting. Primary keywords: Retail, Customer Service, Product Selection. Secondary keywords: Transactions, Assistance.
Guest Services Coordinator Welcome guests, handle check-ins/check-outs, and address any guest concerns or requests. Primary keywords: Guest Services, Check-ins, Check-outs. Secondary keywords: Welcome, Concerns.
Technical Support Specialist Assist customers with technical issues, troubleshoot problems, and provide solutions over the phone or online. Primary keywords: Technical Support, Troubleshooting, Solutions. Secondary keywords: Assistance, Communication.

Key facts about Customer Service RQF Level 2

Customer Service RQF Level 2 is a qualification designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding the principles of customer service, developing effective communication techniques, and resolving customer queries efficiently. Students will also learn how to handle difficult situations and deliver exceptional service to customers.
The duration of the Customer Service RQF Level 2 course typically ranges from 6 to 12 months, depending on the mode of study and the pace of the learner. The course is delivered through a combination of classroom sessions, practical exercises, and assessments to ensure that students acquire the required competencies.
This qualification is highly relevant across various industries, including retail, hospitality, healthcare, and telecommunications. Employers value individuals with strong customer service skills, making this qualification a valuable asset for those seeking employment or career advancement in customer-facing roles. Completing Customer Service RQF Level 2 can enhance job prospects and open up opportunities for progression within the customer service sector.

Why this course?

Customer Service RQF Level 2 is a crucial qualification in today's market, especially in the UK where customer service standards are constantly evolving. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the importance of well-trained customer service professionals. The Customer Service RQF Level 2 qualification equips individuals with the necessary skills to handle customer queries, complaints, and feedback effectively. In a competitive market, businesses are increasingly focusing on providing exceptional customer service to retain existing customers and attract new ones. This qualification not only enhances job prospects but also improves customer satisfaction levels, leading to increased loyalty and repeat business. In the UK, customer service is a key differentiator for businesses, with 73% of consumers willing to pay more for a product or service if they receive excellent customer service. This highlights the growing demand for skilled customer service professionals who can deliver personalized and efficient service. By obtaining a Customer Service RQF Level 2 qualification, individuals can stay ahead of the competition and meet the evolving needs of the industry.

Who should enrol in Customer Service RQF Level 2?

The ideal audience for Customer Service RQF Level 2 are individuals looking to enhance their customer service skills and advance their career in the UK.
This qualification is perfect for those who are currently working in customer-facing roles, such as retail associates, call center agents, or hospitality staff.
With customer service being a vital aspect of any business, this course is also suitable for individuals seeking to improve their communication, problem-solving, and conflict resolution skills.
According to UK statistics, customer service roles are projected to grow by 5% in the next five years, making this qualification highly relevant and in-demand in the job market.