Customer Service NVQ Level 2 Course Online

Friday, 25 April 2025 07:39:24

International Students can apply

Apply Now     Viewbook

Customer Service NVQ Level 2 Course Online

Overview

Enhance your customer service skills with our Customer Service NVQ Level 2 Course Online. Designed for individuals seeking to improve their customer interaction abilities, this course covers topics such as communication, problem-solving, and conflict resolution.
Ideal for entry-level customer service professionals or those looking to advance in their careers, this course provides practical knowledge and hands-on experience to excel in a customer-centric role.
Join us today and take the first step towards becoming a customer service expert!

Ready to elevate your customer service skills? Enroll now and unlock your potential!

Enroll in our Customer Service NVQ Level 2 Course Online and unlock a world of opportunities in the dynamic field of customer service. Gain essential skills in communication, problem-solving, and conflict resolution to excel in various industries. This comprehensive course offers flexible learning options, allowing you to study at your own pace from anywhere. Upon completion, you'll be equipped with a nationally recognized qualification, enhancing your employability and opening doors to exciting career prospects. Stand out in the competitive job market with a certification in customer service and take your career to new heights. Don't miss this chance to invest in your future success! (24)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customers in writing or electronically
• Deal with customer queries and complaints
• Promote additional services or products to customers
• Process information about customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Assistance, Inquiries.
Call Center Agent Handle incoming calls, address customer concerns, and provide solutions over the phone. Primary keywords: Call Center, Agent. Secondary keywords: Incoming Calls, Solutions.
Client Support Specialist Offer technical support, troubleshoot issues, and guide clients through product features. Primary keywords: Client Support, Specialist. Secondary keywords: Technical Support, Troubleshoot.
Customer Success Manager Build relationships with clients, ensure their success with the product/service, and address any concerns. Primary keywords: Customer Success, Manager. Secondary keywords: Relationships, Concerns.
Sales Support Coordinator Assist the sales team with order processing, customer inquiries, and maintaining client relationships. Primary keywords: Sales Support, Coordinator. Secondary keywords: Order Processing, Client Relationships.

Key facts about Customer Service NVQ Level 2 Course Online

The Customer Service NVQ Level 2 Course Online is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate their ability to provide excellent customer service, handle challenging situations professionally, and contribute to the overall success of their organization.
The duration of the Customer Service NVQ Level 2 Course Online varies depending on the individual's pace of learning, but typically takes around 6-12 months to complete. Learners have the flexibility to study at their own convenience, making it ideal for those with busy schedules.
This course is highly relevant to a wide range of industries, including retail, hospitality, and call centers, where customer service plays a crucial role in maintaining customer satisfaction and loyalty. By obtaining an NVQ Level 2 qualification in customer service, learners can enhance their career prospects and stand out in a competitive job market.

Why this course?

Customer service is a crucial aspect of any business, with companies in the UK placing a strong emphasis on providing exceptional service to their customers. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the importance of investing in customer service training. The Customer Service NVQ Level 2 Course Online is a valuable resource for individuals looking to enhance their skills and knowledge in this area. This course covers a range of topics, including communication techniques, handling customer complaints, and building positive relationships with customers. By completing this course, learners can improve their ability to deliver excellent customer service, ultimately leading to increased customer satisfaction and loyalty. In today's competitive market, businesses are constantly seeking ways to differentiate themselves from their competitors. By investing in customer service training, companies can ensure that their employees are equipped with the skills and knowledge needed to provide exceptional service to their customers. The Customer Service NVQ Level 2 Course Online is a cost-effective and convenient way for individuals to gain the necessary qualifications to excel in this field, making it a highly valuable asset in today's market. | UK Customer Service Stats | |--------------------------| | 89% of consumers switch to a competitor after a poor customer experience |

Who should enrol in Customer Service NVQ Level 2 Course Online?

The ideal audience for the Customer Service NVQ Level 2 Course Online are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for customer service representatives, retail associates, call center agents, and anyone in a client-facing role.
With 85% of UK consumers stating that they would pay more for a better customer experience, mastering customer service skills is essential for success in today's competitive market.
By enrolling in this course, learners will gain valuable knowledge and practical skills to deliver exceptional customer service, increase customer satisfaction, and drive business growth.