Customer Service NVQ Level 2

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International Students can apply

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Customer Service NVQ Level 2

Overview

Customer Service NVQ Level 2 is a comprehensive qualification designed to enhance the skills and knowledge of individuals working in customer-facing roles. This course focuses on developing essential customer service skills, such as communication, problem-solving, and conflict resolution. Ideal for customer service representatives, retail associates, and hospitality staff, this NVQ equips learners with the tools to deliver exceptional customer experiences and build strong relationships. Take your customer service skills to the next level and advance your career with Customer Service NVQ Level 2. Enroll now and unlock new opportunities in the dynamic world of customer service.

Embark on a rewarding career in customer service with our Customer Service NVQ Level 2 course. Gain essential skills in handling customer inquiries, resolving complaints, and delivering exceptional service. This qualification opens doors to a variety of industries, from retail to hospitality, where excellent customer service is paramount. Stand out in the job market with a recognized certification that showcases your expertise. With career prospects ranging from customer service representative to team leader, this course equips you with the tools to succeed in a fast-paced environment. Elevate your professional development and enhance your communication skills with this comprehensive training program. (24)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customers in writing or electronically
• Deal with customers by text message
• Deal with customers using customer service software
• Deal with customers using bespoke software

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Support. Secondary keywords: Inquiries, Satisfaction.
Call Center Agent Handle incoming calls, assist customers with their concerns, and provide information about products or services. Primary keywords: Call Center, Customer Assistance. Secondary keywords: Inbound Calls, Information.
Client Support Specialist Offer technical assistance, troubleshoot issues, and guide clients on using products or services effectively. Primary keywords: Client Support, Technical Assistance. Secondary keywords: Troubleshooting, Guidance.
Customer Success Associate Build relationships with customers, ensure their success with products or services, and address any concerns they may have. Primary keywords: Customer Success, Relationship Building. Secondary keywords: Product Success, Concern Resolution.
Retail Sales Associate Assist customers in making purchases, provide product information, and offer exceptional service to enhance their shopping experience. Primary keywords: Retail Sales, Customer Assistance. Secondary keywords: Product Knowledge, Shopping Experience.

Key facts about Customer Service NVQ Level 2

Customer Service NVQ Level 2 is a qualification designed to enhance individuals' skills in providing excellent customer service. The learning outcomes include understanding customer needs, resolving complaints effectively, and maintaining a positive attitude towards customers. This qualification typically takes around 6-12 months to complete, depending on the individual's pace of learning and prior experience in customer service roles.
Customer Service NVQ Level 2 is highly relevant across various industries, including retail, hospitality, and call centers. It equips individuals with the necessary skills to handle customer inquiries, build rapport, and deliver exceptional service. This qualification is ideal for individuals looking to advance their careers in customer-facing roles and enhance their employability in a competitive job market.
Upon successful completion of Customer Service NVQ Level 2, individuals will have a recognized qualification that demonstrates their competence in delivering high-quality customer service. This qualification can open up opportunities for career progression, higher salaries, and increased job satisfaction in customer service roles. Additionally, it provides a solid foundation for individuals looking to pursue further qualifications in customer service or related fields.

Why this course?

Customer Service NVQ Level 2 is a crucial qualification in today's market, especially in the UK where customer service standards are constantly evolving. According to recent statistics, 89% of consumers have stopped doing business with a company after experiencing poor customer service. This highlights the importance of having well-trained customer service professionals who can effectively handle customer inquiries and issues. Having a Customer Service NVQ Level 2 qualification not only demonstrates a commitment to providing excellent customer service but also equips individuals with the necessary skills to succeed in a competitive market. In fact, 75% of UK consumers say that they are willing to spend more with companies that provide excellent customer service. With the rise of online reviews and social media, customer service has become a key differentiator for businesses. Companies that prioritize customer service are more likely to build customer loyalty and attract new customers through positive word-of-mouth. In conclusion, obtaining a Customer Service NVQ Level 2 qualification is essential for professionals looking to excel in today's market and meet the growing demands of customers. By investing in customer service training, individuals can enhance their career prospects and contribute to the success of their organization.
Statistic Percentage
Consumers who have stopped doing business due to poor customer service 89%
Consumers willing to spend more with companies providing excellent customer service 75%

Who should enrol in Customer Service NVQ Level 2?

The ideal audience for Customer Service NVQ Level 2 are individuals looking to enhance their customer service skills and advance their career in the UK.
This qualification is perfect for those who are currently working in customer-facing roles, such as retail associates, call center agents, or hospitality staff.
According to UK statistics, customer service roles are projected to grow by 5% over the next decade, making this NVQ Level 2 a valuable asset for career progression.
Whether you are looking to improve your communication skills, handle customer complaints more effectively, or simply excel in your current role, this course is designed to help you succeed.