Customer Service Diploma Level 2 Part time

Monday, 28 April 2025 02:09:38

International Students can apply

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Customer Service Diploma Level 2 Part time

Overview

Customer Service Diploma Level 2 Part time

Designed for individuals seeking to enhance their customer service skills, this part-time diploma offers comprehensive training in communication, problem-solving, and conflict resolution. Ideal for working professionals looking to advance their careers in retail, hospitality, or call centers. Learn to deliver exceptional customer experiences and build lasting relationships. Gain practical knowledge and hands-on experience to excel in a customer-centric role. Take the next step in your career and enroll in our Customer Service Diploma Level 2 Part time program today!

Explore the possibilities and elevate your customer service skills now!

Enhance your customer service skills with our comprehensive Diploma Level 2 course. Perfect for those looking to excel in the world of customer relations, this part-time program offers flexible learning options to suit your schedule. Gain practical knowledge in handling customer inquiries, resolving complaints, and building strong client relationships. Stand out in the competitive job market with a recognized qualification that opens doors to various industries. From retail to hospitality, the career prospects are endless. Join us and unlock your potential in this dynamic field. Enroll now to secure your spot and take the first step towards a rewarding career. (12)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicating with customers
• Handling customer complaints
• Providing excellent customer service
• Understanding customer needs
• Building rapport with customers
• Resolving customer queries
• Using customer service software
• Managing customer expectations
• Dealing with difficult customers
• Maintaining customer satisfaction

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Support Representative Provide assistance to customers via phone, email, or chat to resolve inquiries or issues with products or services. Strong communication and problem-solving skills required.
Client Relations Specialist Build and maintain relationships with clients, ensuring their needs are met and addressing any concerns they may have. Excellent interpersonal skills are essential.
Technical Support Assistant Assist customers with technical issues related to products or services, troubleshooting problems and providing solutions. Knowledge of technical systems and software is a plus.
Sales Support Coordinator Support the sales team by providing administrative assistance, processing orders, and following up with customers to ensure satisfaction. Strong organizational skills are required.
Customer Service Advisor Provide personalized service to customers, addressing their needs and concerns in a timely and professional manner. Strong communication and empathy skills are essential.

Key facts about Customer Service Diploma Level 2 Part time

The Customer Service Diploma Level 2 Part time program is designed to equip students with the necessary skills and knowledge to excel in the customer service industry. The learning outcomes include understanding customer needs, effective communication techniques, problem-solving skills, and building positive relationships with customers.
This part-time course typically lasts for 6-12 months, depending on the institution and the mode of delivery. Students can expect to attend classes a few times a week, allowing for flexibility for those who are working or have other commitments.
The Customer Service Diploma Level 2 Part time is highly relevant to various industries, including retail, hospitality, call centers, and more. Graduates of this program can pursue roles such as customer service representatives, client relations specialists, and customer support agents. The skills acquired are transferable and in-demand across different sectors, making it a versatile qualification for career advancement.
Overall, the Customer Service Diploma Level 2 Part time provides a solid foundation for individuals looking to kickstart their career in customer service or enhance their existing skills in the field. With a focus on practical skills and industry-relevant knowledge, graduates are well-prepared to meet the demands of the dynamic customer service landscape.

Why this course?

Customer Service Diploma Level 2 Part time is a crucial qualification in today's market, especially in the UK where customer service plays a vital role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the importance of well-trained customer service professionals. In the UK, 78% of consumers expect consistent customer service across all channels, including online, phone, and in-person interactions. This underlines the need for employees with a solid understanding of customer service principles and techniques, making the Customer Service Diploma Level 2 Part time a valuable asset in the job market. Employers are increasingly looking for candidates with formal qualifications in customer service to ensure they can meet the growing demands of today's consumers. By completing this diploma, learners can enhance their skills in areas such as communication, problem-solving, and conflict resolution, making them more attractive to potential employers. Overall, the Customer Service Diploma Level 2 Part time is a highly relevant qualification that can open up numerous career opportunities in the competitive UK market. By staying up-to-date with current trends and industry needs, professionals can ensure they are well-equipped to succeed in the fast-paced world of customer service.
UK Customer Service Stats Percentage
Consumers who switched to a competitor due to poor customer experience 89%
Consumers expecting consistent customer service across all channels 78%

Who should enrol in Customer Service Diploma Level 2 Part time?

The ideal audience for the Customer Service Diploma Level 2 Part time course are individuals looking to enhance their customer service skills while balancing other commitments.
This course is perfect for working professionals seeking to advance their career in the customer service industry.
With 85% of UK consumers stating that good customer service is a key factor in their purchasing decisions, this course is essential for those wanting to excel in this competitive field.