Customer Service Diploma Level 2 Courses & Training

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International Students can apply

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Customer Service Diploma Level 2 Courses & Training

Overview

Customer Service Diploma Level 2 Courses & Training are designed to equip individuals with essential skills to excel in customer-facing roles. This program focuses on enhancing communication, problem-solving, and conflict resolution abilities. Ideal for entry-level customer service professionals or those looking to advance their career in the field. Participants will learn how to deliver exceptional service, handle challenging situations, and build strong customer relationships. Gain a recognized qualification and boost your employability in various industries. Take the first step towards a rewarding career in customer service today!


Explore our Customer Service Diploma Level 2 Courses & Training now!

Embark on a rewarding journey with our Customer Service Diploma Level 2 Courses & Training. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the dynamic world of customer service. Our comprehensive program equips you with the knowledge and expertise to deliver exceptional customer experiences. With a Customer Service Diploma Level 2 in hand, unlock a world of opportunities in various industries such as retail, hospitality, and call centers. Stand out in the competitive job market and advance your career with confidence. Enroll today to elevate your customer service skills and open doors to a successful future. (8)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication skills
• Handling customer complaints
• Building rapport with customers
• Resolving conflicts
• Telephone etiquette
• Time management
• Teamwork
• Problem-solving skills
• Product knowledge

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Support Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Support, Inquiries. Secondary keywords: Assistance, Satisfaction.
Client Service Coordinator Coordinate client requests, manage client relationships, and ensure timely delivery of services. Primary keywords: Client Service, Coordinator. Secondary keywords: Relationships, Timely Delivery.
Customer Experience Specialist Enhance customer experience, gather feedback, and implement strategies to improve satisfaction. Primary keywords: Customer Experience, Specialist. Secondary keywords: Feedback, Strategies.
Technical Support Advisor Provide technical assistance to customers, troubleshoot issues, and offer solutions. Primary keywords: Technical Support, Advisor. Secondary keywords: Assistance, Troubleshoot.
Sales Support Representative Assist sales team with customer inquiries, process orders, and maintain client databases. Primary keywords: Sales Support, Representative. Secondary keywords: Inquiries, Orders.

Key facts about Customer Service Diploma Level 2 Courses & Training

Customer Service Diploma Level 2 courses provide students with the necessary skills and knowledge to excel in customer service roles. The learning outcomes typically include understanding customer needs, effective communication techniques, problem-solving strategies, and conflict resolution skills. Students will also learn how to handle customer complaints, provide exceptional service, and build strong relationships with clients.
These courses usually have a duration of around 6-12 months, depending on the mode of study and the institution offering the training. Students can expect to engage in a combination of theoretical learning and practical exercises to develop their customer service abilities. Assessments may include exams, assignments, and role-playing scenarios to test students' understanding and application of customer service principles.
Customer Service Diploma Level 2 training is highly relevant across various industries, including retail, hospitality, call centers, and healthcare. Professionals with a strong foundation in customer service are in high demand as businesses prioritize delivering excellent customer experiences to build loyalty and drive growth. Graduates of these courses can pursue roles such as customer service representatives, client advisors, and customer support specialists in a wide range of organizations.

Why this course?

Customer Service Diploma Level 2 Courses & Training are becoming increasingly significant in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 76% of UK consumers say that customer service is a major factor in their choice of brand or loyalty to a company. Additionally, 67% of customers are willing to pay more for a product or service if they receive excellent customer service. In a competitive market where customer experience is a key differentiator, businesses are placing a greater emphasis on providing top-notch customer service. This has created a growing demand for professionals with the skills and knowledge to deliver exceptional customer service. A Customer Service Diploma Level 2 equips individuals with the necessary skills to effectively communicate with customers, handle complaints, and build strong relationships. By completing a Customer Service Diploma Level 2 course, individuals can enhance their career prospects and stand out in the job market. Employers are increasingly looking for candidates with formal training in customer service to ensure that their customers receive the best possible experience. In today's market, investing in customer service training is essential for both individuals and businesses looking to succeed and thrive.
UK Customer Service Statistics Percentage
Customers who consider customer service in brand choice 76%
Customers willing to pay more for excellent customer service 67%

Who should enrol in Customer Service Diploma Level 2 Courses & Training?

The ideal audience for Customer Service Diploma Level 2 Courses & Training are individuals looking to enhance their customer service skills and advance their career in the customer service industry. This course is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills in a customer-facing role.

According to recent statistics, the demand for customer service professionals in the UK is on the rise, with over 2.7 million people currently employed in customer service roles. By enrolling in a Customer Service Diploma Level 2 course, you can gain the necessary skills and knowledge to stand out in this competitive field and secure a rewarding career in customer service.