Customer Service Course Level 2 Online

Tuesday, 01 July 2025 13:58:09

International Students can apply

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Customer Service Course Level 2 Online

Overview

Customer Service Course Level 2 Online

Designed for individuals seeking to enhance their customer service skills, this course builds on the fundamentals of Level 1 with advanced techniques and strategies. Ideal for customer service representatives, supervisors, and managers looking to excel in their roles. Topics include conflict resolution, effective communication, and customer retention. Gain valuable insights and practical tools to deliver exceptional customer experiences. Elevate your career and stand out in a competitive market with our Level 2 course.


Ready to take your customer service skills to the next level? Enroll now and unlock your potential!

Enhance your customer service skills with our Customer Service Course Level 2 Online. Dive deeper into advanced techniques for handling difficult customers, resolving conflicts, and exceeding expectations. This course equips you with the tools to excel in various industries, from retail to hospitality. Stand out in the competitive job market with a certification that showcases your expertise in delivering exceptional customer experiences. Our interactive modules, expert-led sessions, and practical assignments ensure you gain real-world knowledge. Elevate your career prospects and unlock opportunities for growth in roles such as customer service manager or client relations specialist. Enroll now to take your customer service skills to the next level. (34)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communication skills in customer service
• Handling difficult customers
• Building rapport with customers
• Problem-solving techniques
• Conflict resolution strategies
• Time management in customer service
• Understanding customer needs and expectations
• Effective listening skills
• Telephone etiquette
• Email etiquette

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Support Specialist Provide timely and accurate assistance to customers via phone, email, or chat. Resolve issues and ensure customer satisfaction.
Client Service Representative Manage client accounts, address inquiries, and maintain positive relationships. Collaborate with internal teams to meet client needs.
Technical Support Agent Assist customers with technical issues related to products or services. Troubleshoot problems and provide solutions.
Customer Success Manager Build strong relationships with customers to ensure their success and satisfaction. Identify opportunities for upselling or cross-selling.
Sales Support Coordinator Assist sales team with administrative tasks, customer inquiries, and order processing. Coordinate with various departments to meet customer needs.

Key facts about Customer Service Course Level 2 Online

Customer Service Course Level 2 Online is designed to enhance participants' customer service skills and knowledge. The course covers topics such as effective communication, problem-solving, and conflict resolution techniques. By the end of the program, learners will be equipped with the necessary tools to provide exceptional customer service and handle various customer interactions professionally.
The duration of the Customer Service Course Level 2 Online typically ranges from 4 to 6 weeks, depending on the learning pace of the individual. The course is self-paced, allowing participants to study at their convenience and complete assignments within the specified timeframe. This flexibility makes it ideal for working professionals looking to upskill in customer service.
Industry relevance is a key feature of the Customer Service Course Level 2 Online, as it is tailored to meet the demands of various sectors such as retail, hospitality, and call centers. The skills acquired during the course are applicable to a wide range of customer-facing roles, making it a valuable asset for individuals seeking career advancement in customer service. The course content is regularly updated to align with industry trends and best practices, ensuring that participants receive current and relevant training.

Why this course?

Customer Service Course Level 2 Online is becoming increasingly significant in today's market as businesses strive to enhance their customer service skills to meet the growing demands of consumers. In the UK, statistics show that 89% of consumers have switched to a competitor following a poor customer experience, highlighting the importance of providing exceptional service to retain customers and drive business growth. According to a recent survey, 73% of UK consumers believe that good customer service is a crucial factor in their purchasing decisions. This underscores the need for businesses to invest in training their staff to deliver high-quality customer service that meets the expectations of today's discerning consumers. By enrolling in a Customer Service Course Level 2 Online, professionals can gain valuable skills and knowledge to effectively handle customer inquiries, resolve complaints, and build strong relationships with customers. This course equips learners with the tools and techniques needed to deliver exceptional customer service, ultimately leading to increased customer satisfaction and loyalty. In today's competitive market, businesses that prioritize customer service are more likely to succeed and thrive. By investing in a Customer Service Course Level 2 Online, professionals can stay ahead of the curve and meet the evolving needs of customers in the digital age.
Statistic Percentage
Consumers who switched to a competitor due to poor customer experience 89%
Consumers who consider good customer service a crucial factor in purchasing decisions 73%

Who should enrol in Customer Service Course Level 2 Online?

The ideal audience for Customer Service Course Level 2 Online is individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for customer service representatives, call center agents, retail associates, and hospitality staff.
According to UK statistics, 78% of customers expect excellent customer service when interacting with businesses.
By completing this course, learners will gain valuable skills in communication, problem-solving, and conflict resolution.
Whether you are new to customer service or looking to upskill, Customer Service Course Level 2 Online is the perfect choice for you.