Customer Relationship Management OTHM course

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International Students can apply

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Customer Relationship Management OTHM course

Overview

Customer Relationship Management OTHM Course Overview:

Learn the art of building lasting connections with customers through our comprehensive Customer Relationship Management (CRM) OTHM course. Designed for professionals in sales, marketing, and customer service, this program focuses on enhancing customer satisfaction and loyalty. Gain insights into customer behavior, effective communication strategies, and CRM software tools. Elevate your career by mastering the skills needed to drive business growth and profitability. Join us today and unlock the secrets to successful customer relationships!


Take the first step towards becoming a CRM expert. Enroll now!

Looking to enhance your skills in Customer Relationship Management? Our OTHM course offers a comprehensive understanding of building and maintaining strong customer relationships. Gain expertise in CRM strategies, customer retention, and loyalty programs to drive business success. With a focus on practical applications, you'll learn to utilize CRM software effectively. This course opens doors to a variety of career prospects in sales, marketing, and customer service roles. Stand out in the competitive job market with this valuable certification. Enroll now to take your career to the next level with our dynamic CRM course. (14)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Introduction to Customer Relationship Management
• Understanding Customer Behavior
• Customer Segmentation and Targeting
• Implementing CRM Strategies
• CRM Technologies and Tools
• Data Management and Analysis
• Customer Loyalty Programs
• Customer Feedback and Satisfaction
• CRM Metrics and KPIs
• Ethical Considerations in CRM

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager Responsible for building and maintaining relationships with customers to ensure satisfaction and loyalty. Primary keywords: Customer Relationship Manager, CRM, Customer Satisfaction. Secondary keywords: Client Retention, Customer Service.
CRM Analyst Analyzes customer data to improve marketing strategies and enhance customer experience. Primary keywords: CRM Analyst, Data Analysis, Customer Data. Secondary keywords: Marketing Strategy, Data Visualization.
Customer Success Specialist Works closely with customers to ensure they are maximizing the value of products or services. Primary keywords: Customer Success Specialist, Customer Engagement, Product Value. Secondary keywords: Account Management, Customer Support.
CRM Consultant Provides expert advice on implementing CRM systems to improve customer relationships and business processes. Primary keywords: CRM Consultant, CRM Implementation, Business Processes. Secondary keywords: System Integration, CRM Strategy.
Client Relationship Executive Manages relationships with key clients to drive business growth and ensure client satisfaction. Primary keywords: Client Relationship Executive, Business Development, Client Management. Secondary keywords: Sales Strategy, Account Growth.

Key facts about Customer Relationship Management OTHM course

The OTHM Customer Relationship Management course focuses on equipping students with the necessary skills and knowledge to effectively manage customer relationships in various industries.
The learning outcomes of this course include understanding the importance of customer relationship management, developing strategies to attract and retain customers, and utilizing CRM tools and technologies to enhance customer satisfaction.
The duration of the course typically ranges from 6 to 12 months, depending on the mode of study and the institution offering the program.
Industry relevance of this course lies in the increasing demand for professionals who can effectively manage customer relationships to drive business growth and profitability.
Upon completion of the course, students can pursue careers in sales, marketing, customer service, and other related fields where strong CRM skills are essential.
Overall, the OTHM Customer Relationship Management course provides a comprehensive understanding of CRM principles and practices, making graduates highly sought after in today's competitive job market.

Why this course?

Customer Relationship Management (CRM) is a crucial aspect of business success in today's market. The OTHM course on CRM provides learners with the necessary skills and knowledge to effectively manage customer relationships, ultimately leading to increased customer satisfaction and loyalty. In the UK, statistics show that 86% of customers are willing to pay more for a better customer experience, highlighting the importance of CRM in driving revenue and growth. According to recent trends, businesses are increasingly focusing on building long-term relationships with customers rather than just making one-time sales. This shift in mindset has made CRM skills highly sought after in the job market, with companies looking for professionals who can effectively manage customer interactions and data. The OTHM course on CRM equips learners with the tools to analyze customer data, personalize marketing strategies, and improve overall customer satisfaction. By understanding the needs and preferences of customers, businesses can tailor their products and services to meet specific demands, ultimately leading to increased sales and profitability. In conclusion, the OTHM course on CRM is highly relevant in today's market, providing learners with the skills needed to succeed in a customer-centric business environment. By mastering CRM techniques, professionals can drive business growth and stay ahead of the competition.

Who should enrol in Customer Relationship Management OTHM course?

The ideal audience for the Customer Relationship Management OTHM course are individuals looking to enhance their skills in managing customer relationships effectively.
This course is perfect for professionals working in sales, marketing, or customer service roles who want to improve customer satisfaction and loyalty.
In the UK, 86% of customers are willing to pay more for a better customer experience, making this course essential for those wanting to stay competitive in the market.
Whether you are a recent graduate looking to kickstart your career or a seasoned professional wanting to upskill, this course will provide you with the knowledge and tools to excel in managing customer relationships.