Customer Relationship Management Course Online

Thursday, 12 February 2026 20:28:38

International Students can apply

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Customer Relationship Management Course Online

Overview

Customer Relationship Management Course Online

Learn how to effectively manage customer relationships and enhance customer satisfaction through this comprehensive online course. Designed for marketing professionals, sales executives, and business owners, this course covers key concepts such as customer segmentation, retention strategies, and CRM software implementation. Gain practical skills to build long-lasting relationships with customers and drive business growth. Join now to elevate your customer management skills and take your career to the next level!


Ready to master customer relationship management? Enroll today and start building stronger connections with your customers!

Learn Customer Relationship Management strategies and techniques with our comprehensive online course. Gain valuable skills in building strong customer relationships, enhancing customer loyalty, and increasing sales. This course offers practical insights into managing customer data, analyzing customer behavior, and implementing effective CRM systems. With a focus on real-world applications, you'll be equipped to excel in various industries such as marketing, sales, and customer service. Enhance your career prospects with in-demand CRM skills and stand out in the competitive job market. Enroll now to access interactive modules, expert-led sessions, and hands-on projects to master the art of customer relationship management. (38)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Introduction to Customer Relationship Management
• Understanding Customer Behavior
• Customer Segmentation and Targeting
• Building Customer Loyalty
• Customer Feedback and Surveys
• Implementing CRM Systems
• Managing Customer Relationships
• Customer Retention Strategies
• Measuring CRM Success
• Ethical Considerations in CRM

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager Responsible for building and maintaining relationships with customers to ensure satisfaction and loyalty. Primary keywords: Customer Relationship Manager, CRM, Customer Satisfaction. Secondary keywords: Client Relations, Account Management.
CRM Analyst Analyzes customer data to improve marketing strategies and enhance customer experience. Primary keywords: CRM Analyst, Data Analysis, Customer Data. Secondary keywords: Marketing Analytics, Customer Insights.
Customer Success Specialist Works closely with customers to ensure they are maximizing the value of products or services. Primary keywords: Customer Success Specialist, Customer Support, Product Adoption. Secondary keywords: Client Success, Customer Retention.
CRM Consultant Provides expert advice on implementing CRM systems and strategies to improve customer relationships. Primary keywords: CRM Consultant, CRM Implementation, Customer Strategy. Secondary keywords: CRM Solutions, Business Consulting.
Salesforce Administrator Manages and customizes Salesforce CRM platform to meet the organization's specific needs and goals. Primary keywords: Salesforce Administrator, CRM Customization, Salesforce Platform. Secondary keywords: System Administration, CRM Configuration.

Key facts about Customer Relationship Management Course Online

Our Customer Relationship Management Course Online is designed to equip participants with the necessary skills to effectively manage customer relationships in today's competitive business environment. The course covers topics such as understanding customer needs, building customer loyalty, and resolving customer complaints.
Participants can expect to learn how to implement CRM strategies, utilize CRM software, and analyze customer data to improve customer satisfaction and retention. By the end of the course, participants will have a solid understanding of CRM principles and best practices.
The duration of the course is typically 4-6 weeks, with flexible scheduling options to accommodate busy professionals. Whether you are a marketing professional, salesperson, or business owner, this course is relevant to anyone looking to enhance their customer relationship management skills.
Industry relevance is a key focus of the course, with real-world case studies and examples used to illustrate CRM concepts in action. Participants will gain practical insights that can be applied directly to their own organizations, making this course a valuable investment in their professional development.

Why this course?

Customer Relationship Management (CRM) is crucial in today's market, especially in the UK where businesses are increasingly focusing on building strong relationships with their customers. According to a recent study by Statista, the CRM market in the UK is expected to reach £1.3 billion by 2025, highlighting the growing importance of CRM in the business landscape. Taking a Customer Relationship Management Course Online can provide professionals with the necessary skills and knowledge to effectively manage customer relationships, leading to increased customer satisfaction and loyalty. With the rise of digital technologies and social media, businesses need to adapt their CRM strategies to meet the changing needs and expectations of customers. By enrolling in a CRM course online, learners can gain insights into the latest trends and best practices in customer relationship management, helping them stay ahead of the competition. Additionally, professionals who are proficient in CRM are in high demand in the job market, with many companies looking for individuals who can drive customer engagement and retention. Overall, a Customer Relationship Management Course Online is essential for anyone looking to succeed in today's competitive business environment and make a significant impact on customer relationships.

Who should enrol in Customer Relationship Management Course Online?

Are you a business professional looking to enhance your skills in Customer Relationship Management (CRM)?
Do you want to improve customer satisfaction and loyalty while increasing sales and revenue?
Our online CRM course is perfect for individuals in sales, marketing, or customer service roles.
With 75% of UK consumers stating that they are more likely to make a purchase from a company that knows their name and purchase history, mastering CRM is essential for success in today's competitive market.