Courses & Training Level 2 Diploma in Customer Service

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International Students can apply

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Courses & Training Level 2 Diploma in Customer Service

Overview

The Level 2 Diploma in Customer Service is designed to equip individuals with essential skills and knowledge to excel in customer-facing roles. This course focuses on customer service principles, communication techniques, and problem-solving strategies. Ideal for aspiring customer service representatives and professionals looking to enhance their service delivery, this diploma offers practical training and industry-relevant insights. Gain a competitive edge in the job market and elevate your customer service skills with this comprehensive program.


Ready to take your customer service career to the next level? Enroll in the Level 2 Diploma in Customer Service today!

Embark on a transformative journey with our Level 2 Diploma in Customer Service and unlock a world of opportunities in the dynamic field of customer relations. Gain essential skills in communication, problem-solving, and conflict resolution, setting the foundation for a successful career in various industries. Our comprehensive program offers hands-on training, real-world case studies, and expert guidance to ensure you are well-equipped to excel in the competitive job market. Upon completion, you will be ready to pursue roles such as customer service representative, client relations manager, or sales associate. Elevate your career prospects and stand out as a customer service expert with this invaluable qualification. (20)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Demonstrate understanding of customer service • Demonstrate understanding of the rules that impact on improvements in customer service • Demonstrate understanding of the customer service environment • Demonstrate understanding of working in a customer service environment • Demonstrate understanding of the principles of customer service • Demonstrate understanding of the customer service delivery processes and procedures • Demonstrate understanding of the customer service delivery environment

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
Client Relations Specialist Build and maintain relationships with clients, ensuring their needs are met and addressing any concerns they may have.
Sales Support Coordinator Assist sales teams by providing administrative support, managing customer inquiries, and coordinating sales activities.
Customer Experience Manager Oversee the customer experience strategy, implement improvements, and ensure consistent delivery of exceptional service.
Retail Associate Assist customers with product selection, provide information on promotions, and process transactions in a retail setting.

Key facts about Courses & Training Level 2 Diploma in Customer Service

The Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, handling complaints, and building positive relationships with customers.
This course typically lasts for around 12 months and involves a combination of classroom-based learning and practical work experience. Students will also have the opportunity to develop their problem-solving and decision-making skills, as well as enhance their ability to work effectively in a team.
The Level 2 Diploma in Customer Service is highly relevant to a wide range of industries, including retail, hospitality, and call centers. Graduates of this course will be well-equipped to pursue careers as customer service representatives, sales assistants, and client relations managers. The skills acquired through this diploma are transferable and can be applied to various customer-facing roles across different sectors.

Why this course?

The Courses & Training Level 2 Diploma in Customer Service holds immense significance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing importance of providing exceptional service. This diploma equips individuals with the necessary skills and knowledge to excel in customer service roles, making them highly sought after in the job market. In fact, research shows that 78% of UK consumers have bailed on a transaction or not made an intended purchase due to a poor customer service experience, emphasizing the need for well-trained professionals in this field. By completing this diploma, learners not only enhance their employability but also contribute to the overall success of businesses by delivering superior customer service. With the rise of online reviews and social media, where customer experiences are shared instantly, companies are placing a greater emphasis on providing top-notch service to maintain a positive reputation. Therefore, investing in a Level 2 Diploma in Customer Service is a wise choice for individuals looking to thrive in today's competitive market.
UK Customer Service Statistics
86% of UK consumers willing to pay more for better customer experience
78% of UK consumers have abandoned a purchase due to poor customer service

Who should enrol in Courses & Training Level 2 Diploma in Customer Service?

Ideal Audience for Courses & Training Level 2 Diploma in Customer Service | Criteria | Description | |----------|-------------| | Age | 18-30 years old | | Education | High school diploma or equivalent | | Experience | Entry-level customer service role | | Location | UK residents | | Career Goals | Pursuing a career in customer service | | Skills | Strong communication and problem-solving abilities | Are you a young UK resident looking to kickstart your career in customer service? Our Level 2 Diploma in Customer Service is perfect for individuals aged 18-30 with a high school diploma or equivalent. Whether you're just starting out in an entry-level customer service role or aiming to enhance your skills for future opportunities, this course is designed to help you succeed. With a focus on communication and problem-solving, you'll be equipped to excel in the fast-paced world of customer service.