Contact Centre Operations Qualification

Friday, 13 February 2026 04:36:25

International Students can apply

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Contact Centre Operations Qualification

Overview

Contact Centre Operations Qualification

Designed for individuals seeking to excel in customer service roles, this qualification equips learners with essential skills in communication, problem-solving, and conflict resolution. Through practical training and theoretical knowledge, students will master call handling techniques, CRM systems, and customer engagement strategies. Ideal for aspiring call centre agents, customer service representatives, and contact centre managers, this program prepares individuals for success in fast-paced and dynamic environments. Take the first step towards a rewarding career in contact centre operations. Enroll now and unlock your potential!

The Contact Centre Operations Qualification is a comprehensive program designed to equip individuals with the essential skills and knowledge needed to excel in the fast-paced world of customer service. This course covers a wide range of topics, including communication techniques, problem-solving strategies, and technology utilization. Graduates of this program can look forward to a rewarding career in various industries, such as telecommunications, retail, and healthcare. With a strong emphasis on practical training and real-world scenarios, students will gain valuable hands-on experience that will set them apart in the competitive job market. Take the first step towards a successful career in customer service with the Contact Centre Operations Qualification. (12)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Customer service skills
• Communication techniques
• Call handling procedures
• Problem-solving strategies
• Conflict resolution techniques
• Data entry and management
• Product knowledge
• Teamwork and collaboration
• Time management skills
• Stress management techniques

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Contact Centre Manager Oversee daily operations of a contact centre, ensuring efficient customer service delivery and team management.
Contact Centre Team Leader Lead a team of contact centre agents, providing guidance, support, and monitoring performance metrics.
Customer Service Representative Handle customer inquiries, resolve issues, and provide information about products or services over the phone or online.
Contact Centre Quality Analyst Monitor and evaluate customer interactions to ensure quality standards are met, provide feedback to agents for improvement.
Contact Centre Trainer Develop and deliver training programs for contact centre agents to enhance their skills and knowledge in customer service.

Key facts about Contact Centre Operations Qualification

The Contact Centre Operations Qualification is designed to equip individuals with the necessary skills and knowledge to excel in the contact centre industry. The learning outcomes of this qualification include understanding customer service principles, effective communication techniques, problem-solving skills, and the ability to handle various customer interactions.
This qualification typically takes around 6-12 months to complete, depending on the mode of study and individual pace. Students will undergo training in areas such as call handling, customer relationship management systems, and conflict resolution strategies.
The Contact Centre Operations Qualification is highly relevant to industries that rely on customer service and support, such as telecommunications, retail, healthcare, and financial services. Graduates of this program can pursue careers as customer service representatives, call centre agents, help desk specialists, and client support associates.
Overall, the Contact Centre Operations Qualification provides a solid foundation for individuals looking to thrive in the fast-paced and dynamic field of contact centre operations. With a focus on practical skills and industry-specific knowledge, graduates are well-prepared to meet the demands of the modern customer service landscape.

Why this course?

Contact Centre Operations Qualification is becoming increasingly significant in today's market as businesses strive to provide exceptional customer service and support. In the UK, the demand for skilled contact centre professionals is on the rise, with statistics showing that the contact centre industry employs over 1.3 million people and contributes £26 billion to the economy annually. According to recent data, 79% of UK consumers prefer to interact with a company through a contact centre rather than other channels, highlighting the importance of having well-trained professionals in this field. This has led to a growing need for individuals with a Contact Centre Operations Qualification, as it demonstrates a high level of expertise and knowledge in handling customer inquiries, resolving issues, and delivering a positive customer experience. By obtaining this qualification, professionals can enhance their career prospects and stand out in a competitive job market. Employers are increasingly looking for candidates with specialized skills in contact centre operations, making this qualification a valuable asset for anyone looking to advance their career in this field. With the right training and certification, individuals can position themselves as valuable assets to businesses seeking to improve their customer service operations and drive success in today's market. | UK Contact Centre Industry Stats | |----------------------------------| | Employees: 1.3 million | | Annual Contribution: £26 billion | | Consumer Preference: 79% |

Who should enrol in Contact Centre Operations Qualification?

The ideal audience for the Contact Centre Operations Qualification are individuals looking to pursue a career in customer service or call centre management.
This qualification is perfect for those who want to enhance their communication skills, problem-solving abilities, and customer service expertise.
In the UK, the demand for skilled contact centre professionals is on the rise, with over 6,000 contact centres employing more than 1 million people.
Prospective learners who are detail-oriented, empathetic, and enjoy helping others will thrive in this dynamic and fast-paced industry.