Contact Centre Operations Qualifi

Friday, 13 February 2026 13:00:56

International Students can apply

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Contact Centre Operations Qualifi

Overview

Contact Centre Operations Qualifi is a comprehensive training program designed for individuals seeking to excel in customer service roles. Tailored for contact centre professionals, this course covers essential skills such as communication, problem-solving, and conflict resolution. Participants will learn how to handle customer inquiries efficiently and provide exceptional service. With a focus on improving customer satisfaction and retention, this qualification is ideal for those looking to advance their career in the contact centre industry. Take the next step towards becoming a skilled contact centre operator by enrolling in Contact Centre Operations Qualifi today!

Looking to excel in Contact Centre Operations? Look no further than Qualifi's comprehensive course. Contact Centre Operations Qualifi offers a deep dive into customer service strategies, communication techniques, and problem-solving skills. Gain hands-on experience in managing inbound and outbound calls, handling customer inquiries, and utilizing CRM systems. This qualification opens doors to a range of career opportunities in the fast-paced world of contact centres, including roles as customer service representatives, team leaders, and contact centre managers. Stand out in the competitive job market with a Qualifi certification and take your career to new heights in the dynamic field of contact centre operations. (9)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Customer service skills
• Communication techniques
• Conflict resolution
• Call handling procedures
• Data protection and confidentiality
• Product knowledge
• Time management
• Teamwork
• Problem-solving skills
• Stress management techniques

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunities for Contact Centre Operations Qualifications Role Description Primary Keywords Secondary Keywords Customer Service Representative Provide excellent customer service through phone, email, and chat channels. Customer service Communication skills Call Centre Supervisor Oversee daily operations, manage team performance, and ensure service level agreements are met. Call centre Supervision Quality Assurance Analyst Monitor and evaluate customer interactions to ensure adherence to quality standards and provide feedback for improvement. Quality assurance Analysis Training Coordinator Develop and deliver training programs for contact centre staff to enhance their skills and knowledge. Training Coordination Operations Manager Manage overall contact centre operations, including staffing, budgeting, and performance metrics. Operations Management Workforce Management Specialist Optimize staffing levels, schedules, and resources to meet service level goals and maximize efficiency. Workforce management Scheduling

Key facts about Contact Centre Operations Qualifi

Contact Centre Operations Qualifi is a comprehensive training program designed to equip individuals with the necessary skills and knowledge to excel in the contact centre industry. The course covers a wide range of topics, including customer service techniques, communication skills, problem-solving strategies, and technology utilization.
Participants can expect to enhance their ability to handle customer inquiries effectively, manage challenging situations with confidence, and utilize various communication channels to provide exceptional service. The program also focuses on developing critical thinking skills, teamwork, and adaptability in a fast-paced contact centre environment.
The duration of the Contact Centre Operations Qualifi course typically ranges from a few weeks to a few months, depending on the specific curriculum and delivery format. Participants can choose from full-time, part-time, or online options to accommodate their schedules and learning preferences.
This qualification is highly relevant to the contact centre industry, as it provides individuals with the practical skills and theoretical knowledge needed to succeed in various roles within this sector. Graduates of the program can pursue careers as customer service representatives, call centre agents, team leaders, and contact centre managers in a wide range of industries, including telecommunications, retail, finance, and healthcare.

Why this course?

Contact Centre Operations Qualifi plays a crucial role in today's market as businesses increasingly rely on contact centres to provide customer support and drive sales. In the UK alone, the contact centre industry employs over 1.3 million people and contributes £26 billion to the economy annually. With the rise of e-commerce and digital communication channels, the demand for skilled contact centre professionals is higher than ever. According to recent studies, 78% of customers still prefer to interact with a real person when seeking customer support, highlighting the importance of well-trained contact centre agents. Contact Centre Operations Qualifi provides learners with the necessary skills and knowledge to excel in this fast-paced industry, covering topics such as customer service techniques, communication skills, and technology tools. In today's competitive market, businesses are constantly looking for ways to improve customer satisfaction and loyalty. By investing in Contact Centre Operations Qualifi, professionals can stay ahead of the curve and meet the evolving needs of customers. With a qualification in contact centre operations, individuals can enhance their career prospects and contribute to the success of their organization.

Who should enrol in Contact Centre Operations Qualifi?

The ideal audience for Contact Centre Operations Qualifi are individuals looking to pursue a career in customer service or call centre management.
This qualification is perfect for those who enjoy helping others, have strong communication skills, and thrive in fast-paced environments.
In the UK, the demand for skilled contact centre professionals is high, with over 4% of the workforce employed in customer service roles.
By obtaining this qualification, learners can enhance their job prospects and advance their careers in the growing contact centre industry.