Contact Centre Operations QCF Course

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International Students can apply

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Contact Centre Operations QCF Course

Overview

Contact Centre Operations QCF Course

Designed for individuals seeking to enhance their skills in customer service and communication within a contact centre environment. This course covers topics such as call handling techniques, customer relationship management, and problem-solving strategies. Ideal for customer service representatives, team leaders, and contact centre managers looking to improve operational efficiency and customer satisfaction. Gain practical knowledge and industry-relevant skills to excel in a fast-paced contact centre setting.

Ready to elevate your career in customer service? Enroll in the Contact Centre Operations QCF Course today!

Embark on a transformative journey with our Contact Centre Operations QCF Course. Gain essential skills in customer service, communication, and problem-solving. Learn to navigate various contact centre technologies and systems efficiently. This course offers hands-on experience and practical training, ensuring you are ready to excel in a fast-paced contact centre environment. Enhance your career prospects with a recognized qualification in contact centre operations. Unlock opportunities for advancement and higher earning potential. Stand out in the competitive job market with specialized knowledge and expertise. Enroll today and take the first step towards a rewarding career in customer service. (15)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how to communicate with customers
• Understand how to handle customer complaints
• Understand how to work in a contact centre
• Understand how to manage customer contact
• Understand how to use communication systems in a contact centre
• Understand how to handle telephone calls in a contact centre
• Understand how to handle written communication in a contact centre
• Understand how to handle customer queries in a contact centre
• Understand how to handle customer feedback in a contact centre

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Handle customer inquiries, resolve issues, and provide product information over the phone or through online chat.
Call Center Supervisor Manage a team of customer service agents, monitor performance, and ensure service level agreements are met.
Quality Assurance Analyst Monitor and evaluate customer interactions to ensure compliance with company policies and standards.
Training Coordinator Develop and deliver training programs for contact center staff to improve customer service skills and product knowledge.
Workforce Management Specialist Forecast call volumes, schedule staff, and optimize resources to meet service level targets and maximize efficiency.

Key facts about Contact Centre Operations QCF Course

The Contact Centre Operations QCF Course is designed to equip individuals with the necessary skills and knowledge to excel in contact centre roles. The learning outcomes of this course include understanding customer service principles, effective communication techniques, and problem-solving strategies.
This course typically lasts for a duration of 6-12 months, depending on the learning pace of the individual. It covers a wide range of topics such as call handling techniques, customer relationship management, and conflict resolution.
The Contact Centre Operations QCF Course is highly relevant to industries that heavily rely on customer interactions, such as retail, telecommunications, and hospitality. Graduates of this course can pursue careers as customer service representatives, call centre agents, or customer support specialists.
Overall, this course provides a comprehensive foundation for individuals looking to thrive in contact centre operations, offering practical skills that are essential for success in customer-focused roles.

Why this course?

The Contact Centre Operations QCF Course plays a crucial role in today's market as businesses increasingly rely on contact centres to provide customer support and drive sales. In the UK alone, the contact centre industry employs over 1.3 million people, making it one of the largest sectors in the country. According to recent statistics, 85% of UK consumers say that they would stop doing business with a company after a poor customer service experience. This highlights the importance of well-trained contact centre agents who can effectively handle customer inquiries and resolve issues in a timely manner. The Contact Centre Operations QCF Course equips learners with the necessary skills and knowledge to excel in this fast-paced industry. From communication techniques to problem-solving strategies, this course covers a wide range of topics that are essential for success in a contact centre environment. By completing this course, professionals can enhance their career prospects and contribute to the overall success of their organization. With the demand for skilled contact centre agents on the rise, the Contact Centre Operations QCF Course is more relevant than ever in today's market. | UK Contact Centre Industry Statistics | |--------------------------------------| | Employees: 1.3 million | | Customer Churn Rate: 85% | | Average Salary: £20,000-£30,000 |

Who should enrol in Contact Centre Operations QCF Course?

The Contact Centre Operations QCF Course is perfect for individuals looking to kickstart their career in customer service.
- Recent graduates seeking entry-level positions in the UK's booming customer service industry.
- Professionals wanting to upskill and advance their career prospects in contact centre management.
- Individuals aiming to enhance their communication and problem-solving skills to excel in customer-facing roles.
In the UK alone, the contact centre industry employs over 1.3 million people, offering a plethora of job opportunities for qualified candidates.