CRM Basics Course RQF Level 3

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CRM Basics Course RQF Level 3

Overview

CRM Basics Course RQF Level 3

Designed for individuals seeking to enhance their customer relationship management skills, this course covers the fundamentals of CRM systems, data analysis, and customer retention strategies. Ideal for sales professionals, marketers, and business owners looking to improve customer satisfaction and loyalty. Learn how to effectively manage customer interactions, analyze data to drive business decisions, and implement successful CRM strategies. Gain a competitive edge in today's market by mastering the essentials of CRM. Enroll now and take your customer relationships to the next level!

Learn CRM Basics with our comprehensive course at RQF Level 3. Master the fundamentals of Customer Relationship Management and enhance your career prospects in sales, marketing, or customer service. Gain valuable skills in managing customer data, improving customer satisfaction, and increasing sales revenue. This course offers practical insights, real-world case studies, and hands-on exercises to deepen your understanding. Stand out in the competitive job market with a recognized qualification in CRM. Whether you are a beginner or looking to upskill, this course is perfect for you. Enroll now and take the first step towards a successful career in CRM. (18)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding Customer Relationship Management (CRM)
• Importance of CRM in business
• CRM strategies and best practices
• Customer data management
• CRM software and tools
• Customer segmentation and targeting
• Building customer relationships
• Customer communication and engagement
• Measuring CRM effectiveness
• CRM implementation and integration

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Career path

Career Opportunity Description
Customer Relationship Manager Primary Keyword: CRM, Secondary Keyword: Manager. Responsible for managing customer relationships, analyzing data, and implementing strategies to improve customer satisfaction and retention.
CRM Analyst Primary Keyword: CRM, Secondary Keyword: Analyst. Analyze customer data, trends, and behaviors to provide insights for improving marketing campaigns and customer engagement.
CRM Specialist Primary Keyword: CRM, Secondary Keyword: Specialist. Implement and maintain CRM systems, train staff on CRM usage, and troubleshoot any issues that arise.
Customer Service Representative Primary Keyword: Customer Service, Secondary Keyword: Representative. Assist customers with inquiries, complaints, and feedback, utilizing CRM tools to provide personalized service.
Marketing Coordinator Primary Keyword: Marketing, Secondary Keyword: Coordinator. Collaborate with CRM team to develop targeted marketing campaigns based on customer data and preferences.

Key facts about CRM Basics Course RQF Level 3

The CRM Basics Course at RQF Level 3 is designed to provide learners with a comprehensive understanding of Customer Relationship Management principles and practices. The course aims to equip participants with the knowledge and skills necessary to effectively manage customer relationships and enhance customer satisfaction.
Throughout the course, participants will learn about the importance of CRM in today's business environment, the key components of a successful CRM strategy, and how to implement and maintain a CRM system. They will also explore best practices for managing customer data, analyzing customer behavior, and developing targeted marketing campaigns.
The duration of the CRM Basics Course is typically 12 weeks, with a total of 120 guided learning hours. This course is suitable for individuals looking to enhance their skills in customer relationship management, as well as professionals seeking to advance their careers in sales, marketing, or customer service.
Upon successful completion of the course, participants will be able to demonstrate a solid understanding of CRM principles and practices, effectively utilize CRM tools and technologies, and apply CRM strategies to improve customer relationships and drive business growth. The knowledge and skills gained from this course are highly relevant across various industries, including retail, finance, telecommunications, and healthcare.

Why this course?

The CRM Basics Course RQF Level 3 holds significant importance in today's market as businesses increasingly rely on customer relationship management to drive growth and profitability. In the UK, statistics show that 86% of customers are willing to pay more for a better customer experience, highlighting the need for skilled professionals who can effectively manage customer relationships. According to a recent survey, 75% of UK businesses believe that CRM technology is essential to their success, underscoring the demand for individuals with a solid understanding of CRM principles and practices. The CRM Basics Course RQF Level 3 provides learners with the foundational knowledge and skills needed to excel in this field, covering key topics such as customer data management, customer segmentation, and customer retention strategies. By completing this course, professionals can enhance their career prospects and contribute to the success of their organizations in today's competitive market. With the increasing focus on customer-centricity and personalized marketing, the CRM Basics Course RQF Level 3 equips learners with the tools they need to stay ahead of industry trends and meet the evolving needs of customers.

Who should enrol in CRM Basics Course RQF Level 3?

The ideal audience for the CRM Basics Course RQF Level 3 are individuals looking to enhance their customer relationship management skills.
This course is perfect for professionals in the UK seeking to improve their understanding of CRM practices, as statistics show that 86% of UK consumers are willing to pay more for a better customer experience.
Whether you are a marketing manager, sales executive, or customer service representative, this course will provide you with the knowledge and tools needed to effectively manage customer relationships and drive business growth.