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present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Level 2 Diploma in Customer Service
Monday, 26 October 2020 11:50:15

           

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

This qualification is designed for those who have or will have frequent contact with customers as part of their job role and responsibility. It is designed to develop learners’ knowledge, understanding and skills to work effectively in a customer service role and equips them to enter in to employment in a customer service role. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to nsure learners are occupationally competent in the workplace.

Key facts about Level 2 Diploma in Customer Service
    100% Online: Study online with the UK’s leading online course provider.
    Global programme: Study anytime, anywhere using your laptop, phone or a tablet.
    Study material: Comprehensive study material and e-library support available at no additional cost.
    Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses.

Why choose LSIB ?

    Transform your career: Enrol today and make a life changing decision, get necessary knowledge to transform your career.
    Move up in your career: With our fully accredited course, you can move up to the next level in your organisation with ease.
    Upgrade your skills: Add value to your current educational profile and achieve skill sets to compete in your job role.

Course start dates
    Please find below our next course start dates:
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  Duration

The programme is available in two duration modes:
6 months
9 months

  Course Delivery

Online

  Entry Requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+
There are no formal entry requirements for this qualification.

  Course Content

Mandatory Units Group A
- Deliver customer service
- Understand customers
- Principles of customer service
- Understand employer organisations
- Manage personal performance and development

Optional Units Group B
- Communicate verbally with customers
- Communicate with customers in writing

Optional Units Group C
- Deal with incoming telephone calls from customers
- Make telephone calls to customers
- Promote additional products and/or services to customers
- Process information about customers
- Exceed customer expectations
- Deliver customer service whilst working on customers’ premises
- Carry out customer service handovers
- Resolve customer service problems
- Deliver customer service to challenging customers
- Develop customer relationships
- Support customer service improvements
- Support customers through real-time online customer service
- Support customers using self-service equipment
- Use social media to deliver customer service
- Provide post-transaction customer service

Optional Units Group D
- Health and safety procedures in the workplace
- Manage diary systems
- Provide reception services
- Contribute to the organisation of an event
- Buddy a colleague to develop their skills
- Employee rights and responsibilities
- Develop working relationships with colleagues
- Principles of equality and diversity in the workplace
- Processing sales orders
- Meeting customers’ after sales needs
- Handling objections and closing sales
- Deal with incidents through a contact centre
- Carry out direct sales activities in a contact centre
- Bespoke software

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
6 months - GBP £1250
9 months - GBP £950

  Payment plans

Please find below available fee payment plans:
6 months - GBP £1250


● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950


● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

  Accreditation

Innovate Awarding

  Frequently asked questions

Are there exams?
There are no exams or online quiz. You are assessed through written assisgments.


How is course delivered?
The course is delivered 100% online.
- Once your enrolment is complete, you are given access to our online learning App known as Learning Management System (LMS)
- You log in to LMS using an assigned username and password.
- You can download course material.
- Upload and submit assignments.
- View sample assignments.
- Chat live with professors who are available online to assist you.
- Send message to administrator and reply to messages.
Which awarding bodies is LSIB accredited with?
We are accredited by following UK awarding bodies:
- ATHE, UK - an Awarding body by the UK Government’s regulator - OfQual
- BAA, UK - an Awarding body by the UK Government’s regulator - OfQual
- OTHM, UK - an Awarding body by the UK Government’s regulator - OfQual
- Qualifi, UK - an Awarding body by the UK Government’s regulator - OfQual
- Learning Resource Network (LRN), UK - an Awarding body by the UK Government’s regulator - OfQual
- Innovate Awarding, UK - an Awarding body by the UK Government’s regulator - OfQual
- EduQual, UK - an Awarding body listed on Scottish Credit and Qualifications Framework (SCQF)
LSIB's UK Provider Reference Number (UKPRN) : 10062390
Is the qualification recognised internationally?
Yes the qualification is reconsied internationally and well accepted.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

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