present_to_all PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Level 2 Diploma in Customer Service
Monday, 26 October 2020 11:50:15
The programme is available in two duration modes:
This qualification is appropriate for Learners in the following age ranges: 16-18, 19+
There are no formal entry requirements for this qualification.
Mandatory Units Group A- Deliver customer service- Understand customers- Principles of customer service- Understand employer organisations- Manage personal performance and developmentOptional Units Group B- Communicate verbally with customers- Communicate with customers in writingOptional Units Group C- Deal with incoming telephone calls from customers- Make telephone calls to customers- Promote additional products and/or services to customers- Process information about customers- Exceed customer expectations- Deliver customer service whilst working on customers’ premises- Carry out customer service handovers- Resolve customer service problems- Deliver customer service to challenging customers- Develop customer relationships- Support customer service improvements- Support customers through real-time online customer service- Support customers using self-service equipment- Use social media to deliver customer service- Provide post-transaction customer serviceOptional Units Group D- Health and safety procedures in the workplace- Manage diary systems- Provide reception services- Contribute to the organisation of an event- Buddy a colleague to develop their skills- Employee rights and responsibilities- Develop working relationships with colleagues- Principles of equality and diversity in the workplace- Processing sales orders- Meeting customers’ after sales needs- Handling objections and closing sales- Deal with incidents through a contact centre- Carry out direct sales activities in a contact centre- Bespoke software
The assessment is done via submission of assignment. There are no written exams.
The fee for the programme is as follows:
6 months - GBP £1250
9 months - GBP £950
Please find below available fee payment plans:
Are there exams?
There are no exams or online quiz. You are assessed through written assisgments.
Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)
Simply let us know your email address, we will email you the programme Viewbook asap.
Please leave your phone number and press "call me" to receive a call back from our course advisor.
(Our operating hours are 10am - 4 pm GMT)
or call us at+44-(0)-203-608-0144
Please complete the following form to submit an enquiry to Admission team