London School of International Business (LSIB)

What topics are covered in the curriculum of the 9 months Level 2 Diploma in Customer Service course?

Topics Covered in the Level 2 Diploma in Customer Service Course

Here is a comprehensive list of the topics covered in the 9 months Level 2 Diploma in Customer Service course:

Module	Topic
1	Understanding Customer Service
2	Effective Communication Skills
3	Customer Relationship Management
4	Problem-Solving and Conflict Resolution
5	Teamwork and Collaboration
6	Time Management and Prioritization
7	Customer Feedback and Improvement

These are just a few of the key topics covered in the Level 2 Diploma in Customer Service course. By mastering these skills, students will be well-equipped to excel in a customer service role and provide exceptional service to customers.

For more information on the curriculum and how to enroll in the course, please visit our website or contact our admissions team.