Below is a comprehensive list of topics covered in the 9 months Level 5 Award in Investigative Claimant Interviewing part time course:
| Module | Topic |
|---|---|
| Module 1 | Introduction to Investigative Claimant Interviewing |
| Module 2 | Legal and Ethical Considerations in Interviewing |
| Module 3 | Interview Preparation and Planning |
| Module 4 | Questioning Techniques and Strategies |
| Module 5 | Handling Difficult Situations and Dealing with Resistance |
| Module 6 | Evidential Requirements and Documentation |
| Module 7 | Interviewing Vulnerable Claimants |
| Module 8 | Practical Interviewing Exercises and Case Studies |
By enrolling in this course, you will gain a deep understanding of investigative claimant interviewing techniques and strategies, legal and ethical considerations, and practical skills to excel in this field.