London School of International Business (LSIB)

What topics are covered in the curriculum for the 9 months Level 2 Diploma in Customer Service qualification?

Topics Covered in Level 2 Diploma in Customer Service Curriculum

Below is a comprehensive list of the topics covered in the 9-month Level 2 Diploma in Customer Service qualification:

Module	Topic
1	Understanding customer service
2	Effective communication skills
3	Handling customer complaints
4	Building customer relationships
5	Customer service in different industries
6	Teamwork and collaboration

These are just a few of the key topics covered in the Level 2 Diploma in Customer Service curriculum. The course is designed to provide students with a comprehensive understanding of customer service principles and practices, equipping them with the skills and knowledge needed to excel in a customer-facing role.

For more information on the curriculum and how to enroll in the course, please visit our website or contact our admissions team.