Home / Curriculum Overview: 6-Month Level 2 Diploma in Customer Service
Below is a comprehensive list of the topics covered in the curriculum of the 6 months Level 2 Diploma in Customer Service part time:
| Module | Topic |
|---|---|
| 1 | Understanding Customer Service |
| 2 | Effective Communication Skills |
| 3 | Customer Relationship Management |
| 4 | Problem-Solving Techniques |
| 5 | Handling Difficult Customers |
| 6 | Teamwork and Collaboration |
| 7 | Time Management and Prioritization |
These are just a few of the many topics covered in the Level 2 Diploma in Customer Service part time course. Enroll now to gain valuable skills and knowledge in the field of customer service!