During the 6 months part-time course for the Level 3 Award in Dealing with Particularly Vulnerable Consumer Debtors, students will cover a range of modules and topics designed to equip them with the necessary skills and knowledge to effectively assist vulnerable consumers in managing their debts. The course is comprehensive and covers the following key areas:
| Module | Topics Covered |
|---|---|
| Understanding Vulnerability | Identifying vulnerable consumers, understanding their needs and challenges, ethical considerations |
| Debt Management Strategies | Effective debt management techniques, budgeting, negotiation skills |
| Legal and Regulatory Framework | Consumer rights, debt collection laws, regulatory compliance |
| Mental Health Awareness | Recognizing signs of mental health issues, providing support and referrals |
| Communication Skills | Empathy, active listening, conflict resolution |
By covering these modules and topics, students will gain a deep understanding of how to effectively support vulnerable consumer debtors and navigate the complexities of debt management in a compassionate and ethical manner.