When it comes to the curriculum of the Ofqual Level 5 Award in Investigative Claimant Interviewing qualification, students can expect to delve into a wide range of topics that are essential for mastering the art of conducting effective interviews. Here is a comprehensive list of the key subjects covered in this course:
| 1. Interview Preparation | Understanding the importance of thorough preparation before conducting an interview. |
|---|---|
| 2. Communication Skills | Developing effective verbal and non-verbal communication techniques to build rapport with claimants. |
| 3. Questioning Techniques | Learning how to ask open-ended and closed-ended questions to gather relevant information. |
| 4. Active Listening | Mastering the skill of active listening to understand claimants' perspectives and motivations. |
| 5. Ethical Considerations | Exploring ethical issues related to interviewing claimants and maintaining confidentiality. |
| 6. Report Writing | Developing the skills to accurately document interview findings and present them in a clear and concise manner. |
By covering these essential topics, the Ofqual Level 5 Award in Investigative Claimant Interviewing equips students with the knowledge and skills needed to conduct thorough and effective interviews in a professional setting.