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Level 3 Diploma in Customer Service
Friday, 23 October 2020 23:36:54
The programme is available in two duration modes:
This qualification is appropriate for Learners in the following age ranges: 16-18, 19+
There are no formal entry requirements for this qualification.
Mandatory Units Group A- Organise and deliver customer service- Understand the customer service environment- Understand customers and customer retention- Resolve customers’ problems- Principles of business- Manage personal and professional developmentOptional Units Group B- Develop resources to support consistency of customer service delivery- Use service partnerships to deliver customer service- Resolve customers’ complaints- Gather, analyse and interpret customer feedback- Monitor the quality of customer service- Understanding customer service staffing schedules- Principles of customer service improvements- Principles of managing customer service performance- Understand customer relationships and customer retention- Understanding effective communication in customer servicesOptional Units Group C- Negotiate in a business environment- Promote equality, diversity and inclusion in the workplace- Manage team performance- Manage individuals’ performance- Collaborate with other departments- Negotiating, handling objections and closing sales 3 4 22- Obtaining and analysing sales-related information- Buyer behaviour in sales situations- Manage incidents referred to a contact centre- Lead direct sales activities in a contact centre team- Bespoke software
The assessment is done via submission of assignment. There are no written exams.
The fee for the programme is as follows:
6 months - GBP £1250
9 months - GBP £950
Please find below available fee payment plans:
Are there exams?
There are no exams or online quiz. You are assessed through written assisgments.
Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)
Simply let us know your email address, we will email you the programme Viewbook asap.
Please leave your phone number and press "call me" to receive a call back from our course advisor.
(Our operating hours are 10am - 4 pm GMT)
or call us at+44-(0)-203-608-0144
Please complete the following form to submit an enquiry to Admission team