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Level 2 Diploma in Public Services and Operational Delivery
Wednesday, 26 January 2022 18:08:49
The programme is available in two duration modes:
● No formal qualification required● This qualification is suitable for learners aged 16 or above who wish to progress into further education or the workplace.
Level 2 Diploma in Public Services and Operational Delivery consists of 4 mandatory units (10 credits each) and 2 options units (10 credits each) for a combined total of 60 creditsMandatory Units (Each unit is of 10 credits)● Work safely in public service● Maintain competence, knowledge and standards of conduct in public service● Work as a team member to deliver public service● Recognise diversity when delivering customer serviceOptional Units (Select any 2, each unit is of 10 credits)● Process information about customers● Deal with customers using bespoke software● Deal with customers by telephone● Use questioning techniques when delivering customer service● Dealing with customers face to face● Deliver customer service to difficult customers● Resolve customer service problems● Promote additional services or products to customers● Support customers using self-service technology● Deal with customers by telephone● Processing customers’ financial transactions
The assessment is done via submission of assignment. There are no written exams.
The fee for the programme is as follows:
6 months - GBP £1250
9 months - GBP £950
Please find below available fee payment plans:
London School of International Business
Are there exams?
There are no exams or online quiz. You are assessed through written assisgments.
Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)
Simply let us know your email address, we will email you the programme Viewbook asap.
Please leave your phone number and press "call me" to receive a call back from our course advisor.
(Our operating hours are 10am - 4 pm GMT)
or call us at+44-(0)-203-608-0144
Please complete the following form to submit an enquiry to Admission team