present_to_all PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Level 2 Diploma in Public Services and Operational Delivery
Wednesday, 03 March 2021 21:28:32
The programme is available in two duration modes:
Secondary education equivalent to three GCSEs and two A-Levels
Mandatory Units- Maintain data security in own area of responsibility- Work safely in public service- Maintain competence, knowledge and standards of conduct in public service- Work as a team member to deliver public service- Recognise diversity when delivering customer serviceOptional Units- Manage information- Process information about customers- Deal with gaps, errors and irregularities in information- Deal with customers using bespoke software- Use questioning techniques when delivering customer service- Deal with customers face to face- Deliver customer service to difficult customers- Resolve customer service problems- Promote additional services or products to customers- Calculate correct amount of liabilities or entitlements- Inform the customer of the debt or entitlement - Support customers using self-service technology- Carry out follow up activities for public service customers- Processing customers’ financial transactions- Deal with customers in writing or electronically- Provide technical advice and guidance to customers- Provide interpretative technical advice and guidance in complex public service cases- Plan public service visits- Carry out public service visits- Maintain personal security and safety, and be alert to the security of others- Deal with disorderly and aggressive behaviour - Support customer service improvements- Deal with customers by telephone- Operating credit control procedures-
The assessment is done via submission of assignment. There are no written exams.
The fee for the programme is as follows:
6 months - GBP £1250
9 months - GBP £950
Please find below available fee payment plans:
British Awarding Association (BAA)
Are there exams?
There are no exams or online quiz. You are assessed through written assisgments.
Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)
Simply let us know your email address, we will email you the programme Viewbook asap.
Please leave your phone number and press "call me" to receive a call back from our course advisor.
(Our operating hours are 10am - 4 pm GMT)
or call us at+44-(0)-203-608-0144
Please complete the following form to submit an enquiry to Admission team