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Level 3 Diploma in Customer Service
Friday, 29 March 2024 07:51:02

           

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

Equip yourself with the essential skills for providing exceptional customer service with the Level 3 Diploma in Customer Service. This comprehensive course is designed to develop your knowledge and abilities in delivering outstanding customer experiences. Whether you're currently working in a customer-facing role or aspiring to enter the customer service field, this diploma will provide you with the expertise to excel. Dive into key areas such as understanding customer needs, effective communication, problem-solving, and building customer relationships. Through practical assessments and real-world scenarios, you'll develop a deep understanding of customer service principles and learn how to handle challenging situations with professionalism. Upon completion, you'll be equipped to pursue a range of customer service roles, such as customer service manager, team leader, or customer support specialist. Take a significant step towards a successful customer service career by enrolling in the Level 3 Diploma in Customer Service. Enhance your skills and unlock opportunities to exceed customer expectations.


Key facts about Level 3 Diploma in Customer Service

    Level 3 Diploma in Customer Service: Enhance your career with this accredited course. Develop essential skills in communication, problem-solving, and customer interaction. Gain a recognized qualification to excel in customer service roles across industries. Learn to manage customer expectations, handle inquiries, and deliver exceptional service. Flexible online learning, expert guidance, and practical assessments. Boost your employability and advance in your career. Enroll now for a comprehensive customer service education that sets you apart. Achieve excellence in customer satisfaction and unlock opportunities for professional growth.


Why choose LSIB ?

    The "Level 3 Diploma in Customer Service" is essential for individuals aiming to excel in customer-centric roles. This course provides vital skills and knowledge in communication, problem-solving, and customer interaction. With recognized accreditation, it boosts employability in diverse industries. Gain expertise in managing customer expectations, handling inquiries, and delivering exceptional service. Elevate your career prospects, enhance customer satisfaction, and stand out in the competitive job market. Enroll now to acquire practical skills, build confidence, and pave the way for a successful customer service career.

Course start dates
    Please find below our next course start dates:
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  Duration

The programme is available in two duration modes:
6 months
9 months

  Course Delivery

Online

  Entry Requirements

● There are no formal requirements for specific prior qualifications or levels of attainment.
● Learner must be 16 years or older at the beginning of the course

  Course Content

Mandatory Units Group A
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers’ problems
- Principles of business
- Manage personal and professional development

Optional Units Group B
- Develop resources to support consistency of customer service delivery
- Use service partnerships to deliver customer service
- Resolve customers’ complaints
- Gather, analyse and interpret customer feedback
- Monitor the quality of customer service
- Understanding customer service staffing schedules
- Principles of customer service improvements
- Principles of managing customer service performance
- Understand customer relationships and customer retention
- Understanding effective communication in customer services

Optional Units Group C
- Negotiate in a business environment
- Promote equality, diversity and inclusion in the workplace
- Manage team performance
- Manage individuals’ performance
- Collaborate with other departments
- Negotiating, handling objections and closing sales 3 4 22
- Obtaining and analysing sales-related information
- Buyer behaviour in sales situations
- Manage incidents referred to a contact centre
- Lead direct sales activities in a contact centre team
- Bespoke software

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
6 months - GBP £1250
9 months - GBP £950

  Payment plans

Please find below available fee payment plans:
6 months - GBP £1250


● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950


● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

  Accreditation

London School of International Business (LSIB)

  Frequently asked questions

Are there exams?
There are no exams or online quiz. You are assessed through written assisgments.


How is course delivered?
The course is delivered 100% online.
- Once your enrolment is complete, you are given access to our online learning App known as Learning Management System (LMS)
- You log in to LMS using an assigned username and password.
- You can download course material.
- Upload and submit assignments.
- View sample assignments.
- Chat live with professors who are available online to assist you.
- Send message to administrator and reply to messages.
Which awarding bodies is LSIB accredited with?
We are accredited by following UK awarding bodies:
- ATHE, UK - an Awarding body by the UK Government’s regulator - OfQual
- BAA, UK - an Awarding body by the UK Government’s regulator - OfQual
- OTHM, UK - an Awarding body by the UK Government’s regulator - OfQual
- Qualifi, UK - an Awarding body by the UK Government’s regulator - OfQual
- Learning Resource Network (LRN), UK - an Awarding body by the UK Government’s regulator - OfQual
- Innovate Awarding, UK - an Awarding body by the UK Government’s regulator - OfQual
- EduQual, UK - an Awarding body listed on Scottish Credit and Qualifications Framework (SCQF)
LSIB's UK Provider Reference Number (UKPRN) : 10062390
Is the qualification recognised internationally?
Yes the qualification is reconsied internationally and well accepted.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

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