1. Medical Terminology: Students learn the foundational medical terms and vocabulary used in healthcare settings. They develop an understanding of anatomy, physiology, and common medical conditions, procedures, and treatments.
2. Healthcare Laws and Ethics: Students are introduced to healthcare laws, regulations, and ethical considerations relevant to medical receptionist roles. They learn about patient privacy and confidentiality, legal responsibilities, and ethical practices in healthcare administration.
3. Medical Office Procedures: Students gain knowledge of standard office procedures in a medical setting. They learn how to handle phone calls, greet and check-in patients, schedule appointments, manage patient records, and maintain a well-organized and efficient medical office environment.
4. Communication and Customer Service: Students develop effective communication skills and customer service techniques specific to the healthcare industry. They learn how to interact professionally with patients, healthcare professionals, and other staff members, and handle challenging situations with empathy and professionalism.
5. Medical Billing and Insurance: Students receive an introduction to medical billing and insurance processes. They learn about healthcare insurance systems, coding procedures, and reimbursement methods. They acquire basic skills in handling medical billing tasks, such as verifying insurance coverage, submitting claims, and processing payments.
6. Electronic Health Records (EHR): Students learn about electronic health record systems and their role in medical receptionist duties. They understand how to navigate EHR software, update patient information, and ensure the accuracy and security of electronic medical records.
7. Office Software and Technology: Students gain proficiency in using software applications commonly used in medical offices, such as scheduling systems, electronic calendars, and practice management software. They learn how to generate reports, manage patient information, and streamline administrative tasks using technology.
8. Medical Office Ethics and Professionalism: Students develop an understanding of professional ethics, behavior, and conduct expected in a medical office setting. They learn about the importance of maintaining patient confidentiality, respecting cultural diversity, and adhering to professional standards.
9. Time Management and Organizational Skills: Students acquire essential time management and organizational skills to effectively handle multiple tasks and priorities in a medical office environment. They learn strategies for managing appointments, maintaining schedules, and staying organized.
10. Workplace Safety and Emergency Procedures: Students learn about workplace safety measures and emergency procedures specific to medical offices. They understand the importance of maintaining a safe and secure environment for patients, staff, and visitors.
The assessment is done via submission of assignment. There are no written exams.
London School of International Business