Advanced IT Support Technician Diploma

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International Students can apply

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Advanced IT Support Technician Diploma


The Advanced IT Support Technician Diploma is a specialized program designed to equip individuals with advanced knowledge and skills in providing technical support for computer systems, networks, and software applications. This diploma program is tailored for those who want to pursue a career as an IT support technician and focuses on in-depth concepts, tools, and techniques related to troubleshooting, problem-solving, and providing efficient technical assistance to end-users.

The Advanced IT Support Technician Diploma is a comprehensive program designed to provide individuals with advanced knowledge and skills in the field of IT support. This diploma is aimed at individuals who have a strong foundation in IT support and wish to further enhance their expertise in providing technical assistance to users, troubleshooting complex issues, and managing IT systems.Throughout the program, students learn advanced concepts, methodologies, and tools used in the field of IT support. They develop the skills necessary to diagnose and resolve complex hardware and software problems, effectively communicate with users, and provide efficient technical support in a professional manner.

Career path

Completing an Advanced IT Support Technician Diploma can open up various career paths within the field of IT support. Here are some potential career paths for individuals with this diploma:

1. Advanced IT Support Technician: With the advanced skills gained from the diploma, you can work as an advanced IT support technician, providing technical assistance to users and resolving complex hardware and software issues. You will be responsible for diagnosing and troubleshooting problems, managing IT systems, and ensuring smooth operation of computer systems and networks.

2. Technical Support Specialist: As a technical support specialist, you can specialize in providing support for specific software applications, operating systems, or hardware devices. You will assist users with technical issues, provide solutions, and escalate problems when necessary. You may also be involved in training users on new software or systems.

3. Help Desk Analyst: In this role, you will work at a help desk or service desk, assisting users with technical issues and providing remote support. You will handle incoming requests, troubleshoot problems, and provide timely resolutions. Help desk analysts often use ticketing systems to track and manage support requests.

4. Network Support Technician: With a focus on networking fundamentals in the diploma program, you can pursue a career as a network support technician. In this role, you will provide technical support for computer networks, including troubleshooting network connectivity issues, configuring network devices, and ensuring network performance and security.

5. System Administrator: With your advanced knowledge of server administration, you can work as a system administrator, responsible for managing and maintaining computer systems and servers within an organization. You will handle tasks such as system configuration, user management, security implementation, and performance optimization.

6. IT Consultant: With your advanced IT support skills, you can work as an IT consultant, providing expert advice to organizations on their IT infrastructure and support needs. You will assess their requirements, make recommendations, and assist in implementing and managing IT solutions that align with their business goals.

7. Technical Trainer: With a passion for teaching and sharing knowledge, you can pursue a career as a technical trainer, delivering training programs and workshops on IT support topics. You will create training materials, conduct training sessions, and help individuals develop the skills necessary for IT support roles.

8. IT Support Manager: With experience and additional leadership skills, you can progress into a managerial role, such as an IT support manager. In this position, you will oversee a team of support technicians, manage support operations, set service standards, and ensure efficient and effective resolution of technical issues.

These are just a few examples of the career paths available to individuals with an Advanced IT Support Technician Diploma. The field of IT support offers diverse opportunities, and professionals with advanced knowledge and skills in IT support are in demand in various industries and organizations.

Key facts about Advanced IT Support Technician Diploma

Key Facts for "Advanced IT Support Technician Diploma":
- Earn an Advanced IT Support Technician Diploma and gain advanced skills in IT support, troubleshooting, and problem-solving.
- Develop expertise in hardware and software installation, configuration, and maintenance.
- Learn advanced techniques for diagnosing and resolving complex IT issues.
- Acquire knowledge in network troubleshooting, security, and data recovery.
- Hands-on training through real-world scenarios and practical exercises.
- Flexible online learning format for convenience and accessibility.
- Accredited program recognized by employers in the IT industry.
- Enhance employability with in-demand advanced IT support technician skills.
- Suitable for individuals interested in IT support careers or seeking career advancement.
- Affordable tuition fees and flexible payment options available.

Why this course?

The Advanced IT Support Technician Diploma is a crucial program for individuals aspiring to excel in the field of IT support. In today's technology-driven world, businesses heavily rely on efficient IT systems, making skilled IT support technicians in high demand. This course equips learners with advanced skills in troubleshooting complex IT issues, configuring hardware and software, and ensuring smooth IT operations. Graduates of this diploma program become valuable assets to organizations, ensuring seamless IT functionality, minimizing downtime, and enhancing productivity. By obtaining this recognized diploma, individuals enhance their employability and open doors to rewarding IT support technician careers. Invest in your future by gaining advanced IT support skills through this comprehensive and industry-recognized program.

Entry requirements

International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course content

1. Advanced Troubleshooting Techniques: This module focuses on advanced troubleshooting methodologies and techniques used in IT support. Students learn how to diagnose and resolve complex hardware and software issues, including operating system problems, network connectivity issues, and application errors.

2. Operating System Support: Students gain a deep understanding of popular operating systems such as Windows, macOS, or Linux. They learn advanced techniques for installing, configuring, and supporting operating systems, including user management, security settings, device drivers, and system optimization.

3. Networking Fundamentals: This module covers advanced networking concepts, including network protocols, IP addressing, subnetting, routing, and troubleshooting network connectivity issues. Students learn how to configure and troubleshoot network devices, such as routers and switches, and resolve network-related problems.

4. Server Administration: Students acquire knowledge and skills in server administration, including managing user accounts, configuring file and print services, implementing server security measures, and performing routine maintenance tasks. They also learn about server virtualization and cloud-based server management.

5. Hardware Support: This module focuses on advanced hardware troubleshooting and support. Students learn how to diagnose and repair hardware issues, including problems with computer components, peripherals, and mobile devices. They also learn about hardware maintenance and upgrade procedures.

6. Software Support: Students gain expertise in providing technical support for software applications. They learn how to troubleshoot software-related problems, assist users with software installation and configuration, and manage software licenses and updates.

7. Customer Service and Communication: Effective customer service and communication skills are essential for IT support technicians. This module covers topics such as customer service principles, communication techniques, active listening, and conflict resolution.

8. IT Security and Data Privacy: Students learn about IT security best practices, including data protection, password management, antivirus software, and user access controls. They also gain an understanding of data privacy regulations and learn how to handle sensitive information securely.

9. Remote Support and Help Desk Management: This module focuses on remote support techniques, including remote desktop tools, remote troubleshooting, and managing support requests through a help desk or service desk system. Students learn about ticketing systems, incident management processes, and IT service management frameworks like ITIL.

10. Professional Development and Industry Certifications: This module emphasizes professional development skills and encourages students to pursue industry certifications relevant to IT support, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or HDI Desktop Support Technician.


The assessment is done via submission of assignment. There are no written exams.

Course duration

The programme is available in two duration modes:

1 month (Fast-track mode)
2 months (Standard mode)

Course fee

1 month (Fast-track mode) - £140
2 months (Standard mode) - £90 * This programme does not have any additional costs.

2 months (Standard mode) - £90

Our course fee is upto 40% cheaper than most universities and colleges.

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Awarded by

London School of International Business
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Our goal

Prepare yourself with the key skill sets to succeed in a hyper-competitive environment. Study with us from anywhere in the world and receive a fully accredited qualification.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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