MBA with Professional Certificate in Customer-Centric Process Design

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International Students can apply

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MBA with Professional Certificate in Customer-Centric Process Design

Overview

Customer-Centric Process Design

is a specialized MBA program that equips professionals with the skills to create efficient and customer-focused business processes.
Some of the key benefits of this program include improved customer satisfaction, increased productivity, and enhanced competitiveness.
By learning from industry experts and applying theoretical knowledge to real-world scenarios, participants will gain a deeper understanding of how to design and implement customer-centric processes that drive business success.
This program is ideal for professionals looking to upskill and reskill in the field of process design, particularly those working in industries such as finance, healthcare, and technology.
Take the first step towards transforming your business and explore the Customer-Centric Process Design MBA program today.

Customer-Centric Process Design is a game-changing approach to business transformation. This MBA with Professional Certificate program equips you with the skills to revolutionize your organization's processes, putting the customer at the forefront. By mastering Customer-Centric Process Design, you'll gain a competitive edge, enhance customer satisfaction, and drive business growth. With a strong focus on practical application, you'll learn to analyze, design, and implement efficient processes that meet customer needs. This program offers career prospects in various industries, including finance, healthcare, and technology. Upon completion, you'll receive a prestigious MBA and Professional Certificate, opening doors to new opportunities. (2)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer-Centric Process Design Fundamentals •
Understanding Customer Journey Mapping •
Design Thinking for Customer-Centric Processes •
Process Mapping and Analysis Techniques •
Customer Experience (CX) Design Principles •
Service Design for Customer-Centric Processes •
Lean Six Sigma for Process Optimization •
Agile Methodologies for Customer-Centric Processes •
Change Management for Customer-Centric Process Implementation •
Measuring Customer-Centric Process Success

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer-Centric Process Design

The MBA with Professional Certificate in Customer-Centric Process Design is a unique and specialized program that focuses on equipping students with the skills and knowledge necessary to design and implement customer-centric processes in various industries.
This program is designed to provide students with a comprehensive understanding of customer-centric process design, including the ability to analyze customer needs, design and implement process improvements, and measure the effectiveness of these improvements.
The learning outcomes of this program include the ability to apply customer-centric design principles to real-world business problems, develop and implement process improvements that drive customer satisfaction and loyalty, and analyze and measure the effectiveness of these improvements.
The duration of this program is typically 12-18 months, depending on the institution and the student's prior experience and education.
The industry relevance of this program is high, as companies in various sectors, including retail, finance, and healthcare, are increasingly recognizing the importance of customer-centric process design in driving business success.
The program is designed to be completed in conjunction with an MBA degree, and students can expect to gain a deep understanding of the principles and practices of customer-centric process design, as well as the skills and knowledge necessary to apply these principles in a real-world setting.
The program is taught by experienced faculty members who have expertise in customer-centric process design and have worked in a variety of industries, providing students with a unique and practical learning experience.
Upon completion of the program, students can expect to be well-prepared for careers in a variety of roles, including process improvement specialist, customer experience manager, and business analyst.
The program is also relevant to professionals who are looking to transition into a new role or industry, as it provides a comprehensive understanding of customer-centric process design and the skills necessary to apply these principles in a real-world setting.

Why this course?

Customer-Centric Process Design is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, according to a report by the Centre for Retail Research. This figure is expected to grow to £51.4 billion by 2025, driven by increasing customer expectations and the need for businesses to adopt a customer-centric approach.
Year Value (£ billion)
2020 43.8
2025 51.4

Who should enrol in MBA with Professional Certificate in Customer-Centric Process Design?

Customer-Centric Process Design Ideal Audience
Professionals seeking to enhance their skills in process design and customer experience Typically include:
Operations managers in the UK looking to improve efficiency and customer satisfaction With an average salary of £43,000 in the UK, according to the Chartered Institute of Personnel and Development, these professionals can benefit from acquiring customer-centric process design skills to stay competitive.
Business analysts and consultants seeking to expand their expertise in process design and customer experience With the rise of digital transformation, companies in the UK are investing heavily in process design and customer experience, creating a high demand for professionals with these skills.
Individuals looking to transition into a new career in process design and customer experience The UK's National Careers Service reports that 75% of graduates in the UK are in employment or further study within six months of graduating, making this course an excellent option for those looking to start a new career.