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Level 5 Award in Investigative Claimant Interviewing is a crucial qualification for professionals in the field of investigative interviewing. To excel in this certification, it is important to follow best practices that can enhance your skills and knowledge in conducting effective claimant interviews.
| Practice | Description |
|---|---|
| 1 | Prepare thoroughly before the interview |
| 2 | Establish rapport with the claimant |
| 3 | Ask open-ended questions |
| 4 | Listen actively to the claimant's responses |
| 5 | Use non-verbal cues to encourage communication |
| 6 | Be empathetic and understanding |
| 7 | Document all information accurately |
By following these best practices, you can improve your interviewing skills and increase the likelihood of obtaining valuable information from claimants.
Remember, success in Level 5 Award in Investigative Claimant Interviewing requires dedication, practice, and a commitment to continuous improvement. By incorporating these best practices into your interviewing techniques, you can enhance your abilities and excel in this certification.