Best Practices for Conflict Resolution in the Extended Professional Certificate in Associate People Management

Conflict resolution is an essential skill in the workplace, especially for those in management positions. The Extended Professional Certificate in Associate People Management equips individuals with the tools and techniques needed to effectively resolve conflicts and maintain a harmonious work environment.

Here are some best practices for conflict resolution that are taught in the program:

Best Practices	Benefits
Active Listening	Improves communication and understanding
Empathy	Builds trust and rapport with team members
Collaboration	Promotes teamwork and creative problem-solving
Conflict Resolution Strategies	Helps in finding mutually beneficial solutions

By implementing these best practices, individuals can effectively manage conflicts in the workplace and create a positive and productive work environment.

Source: Internal data from the Extended Professional Certificate in Associate People Management program